Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Languages
References
Timeline
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HARITH BIN SAIFUL BAHAR

HARITH BIN SAIFUL BAHAR

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. A Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

CUSTOMER SOLUTIONS SUPERVISOR

United Parcel Services Malaysia (UPS)
12.2022 - Current
  • Spearheaded UPS Solutions product knowledge as the Subject Matter Expert, positioning UPS Solutions to customers to optimize business opportunities
  • Collaborated cross-functionally with Sales Professionals and Tech Development team to identify potential strategies in positioning our Complex Solutions to enhance overall supply chain operations for customers
  • Conducted engaging monthly and bi-weekly training sessions to enhance Sales Professionals' proficiency in Customer Solution Products, sharing success stories and strategies for winning new business
  • Support the Sales Professionals with customer issues regarding UPS Solutions
  • Ensuring utmost satisfaction and seamless operations for their businesses
  • Assisted customers in meeting their technology and solution requirements effectively, aligning with customer service standards, policies, and procedures
  • Analysed customers' unique needs and demands, providing tailored recommendations for appropriate Customer Solution products
  • Conducted sales presentations and product demonstrations to potential clients, effectively communicating the value and benefits of the offerings
  • Managed the entire sales cycle from lead generation to closing, including prospecting, qualifying leads, negotiating contracts, and securing new business
  • Fostered strong and enduring client relationships, delivering exceptional customer service, and promptly addressing any issues or concerns
  • Provided continuous support and guidance to customers throughout their business journeys, ensuring sustained satisfaction with UPS products and services.

SUPPLY CHAIN EXECUTIVE

Hicom Diecasting Sdn. Bhd
05.2022 - 11.2022
  • Responsible to coordinate the daily data entry activity related directly to the overall operation and maintain the inventory system to ensure all users of raw materials been captured by system
  • Coordinate the daily overall data entry activity to capture all production parts movement and supervising the data entry staff and material handler
  • Establish weekly reconciliation (system vs actual) for all parts produced, analyze the abnormality and suggestions for improvement
  • Publish daily Inventory Status Report (WIP Report) and communicate with Warehouse Section Head about current stock and potential issues with orders
  • Monitoring data entry and material handler staffs' overall attendance and maintaining staffs' discipline as well as ensuring their welfare are well
  • Coordinated monthly and quarterly Stock Take activity and direct control on the stock take data entry and ensuring the stock take data is correctly uploaded by investigating, identifying and reconciling the cycle count discrepancies
  • Ensure all consumables and packaging material ordering including boxes, wooden pallets, and others related consumables are available in stock so that no irritancy's occur in the production and delivery schedule
  • Liaise with suppliers so that all consumable orders are delivered Just-In-Time (JIT) to avoid inventory from being full
  • Performed an overall Work-In-Progress (WIP) Inventory Renovation with material handlers to improve the WIP storage area and increasing the storage area by 20%.

Slim Trainee (SL1M) for Protégé Program

Ministry of Transport (MOT), Malaysia
12.2021 - 04.2021
  • Main Editor for the Energy Management and Renewable Energy Action Plan that is currently in development
  • Editorial team for the 'On-Track' Bulletin under the Ministry of Transport
  • Part of the Rapid Transit System Link (RTS Link) Team under the Rail Unit and Land Division
  • Responsible for overlooking important documents regarding the RTS Link project
  • Project Manager for the 'Treasure Hunt' Program at the Ministry of Transport.

Administrative Intern

Robert Bosch Malaysia (RBMY)
03.2021 - 08.2021
  • Performed warranty claims to help facilitate refunds for faulty goods purchased by clients
  • Cared for warranty issues and liaison with the Automotive Aftermarket Technical Service & Support Department
  • Boosted video editing and video shoots for Bosch Training Department.

Education

BSc Business Administration (Honors) Transport - Business Administration

University Teknologi Mara (UITM)
Puncak Alam
08.2021

Diploma in Business and Management (Transportation) - Business Management

Universiti Technologi MARA
Pasir Gudang
10.2016

Skills

  • SAP
  • Customer Service
  • Client Relations
  • Training and Mentoring
  • Technical Aptitude
  • Experienced Relationship Management
  • Experienced Photography
  • Skilful Problem-solving

Accomplishments

  • Collaborated with the Account Executive to generate an impressive revenue of USD $300k, catering to the demands of local small and medium-sized businesses (SMBs). Crafted a tailored Standard Operating Procedure (SOP) to seamlessly align with the customer's unique supply chain requirements, fostering unwavering trust in UPS as a primary logistics partner.
  • Achieved a substantial Solutions Revenue exceeding USD $15k by adeptly managing, upkeeping, and enhancing the solution delivered to our esteemed customer, guaranteeing seamless and efficient shipping operations while diligently addressing any potential hurdles.
  • Successfully marketed and promoted UPS Solutions to a prospective client within the e-commerce sector, effectively capturing their interest in adopting and seamlessly integrating UPS API's. This engagement has led the customer to commence a trial shipment phase, which holds significant potential for generating revenues up to USD $1.3 million upon its implementation
  • Supervised team of 10 staff members while at HICOM Diecastings Sdn Bhd.
  • Performed an overall Work-In-Progress (WIP) Inventory Renovation with material handlers to improve the WIP storage area and increasing the storage area by 20%

Awards

  • Graduated with First Class Honours, Awarded for graduating with a CGPA above 3.5.
  • Best Presenter for Innovation, Invention and Design Competition, Awarded for excellent performance during the competition's presentation.
  • 2nd Place in Creative Video Competition, Awarded for creating an independent short to spread awareness about local food banks and online scams.
  • 2nd Place in Futurerismos Innovation, Invention and Design Competition, Awarded for Best Innovation for designing a creative innovation to overcramming on lifeboats.

Languages

Malay Native speaker
English Highly proficient

References

  • Mollie Miao, Group Manager, Sales & Solutions, United Parcel Services, No 21 Jalan Tiang U8/93 Section U8, Shah Alam, Selangor, 40150, +6011 -2610 5481
  • Zaharah binti Ya Omar, Head of Department of Supply Chain Management, Hicom Diecastings Sdn Bhd, Lot 40000, 16, Jalan Sementa 27/91, Shah Alam, Selangor, 40400, +6011 -2610 5481

Timeline

CUSTOMER SOLUTIONS SUPERVISOR

United Parcel Services Malaysia (UPS)
12.2022 - Current

SUPPLY CHAIN EXECUTIVE

Hicom Diecasting Sdn. Bhd
05.2022 - 11.2022

Slim Trainee (SL1M) for Protégé Program

Ministry of Transport (MOT), Malaysia
12.2021 - 04.2021

Administrative Intern

Robert Bosch Malaysia (RBMY)
03.2021 - 08.2021

BSc Business Administration (Honors) Transport - Business Administration

University Teknologi Mara (UITM)

Diploma in Business and Management (Transportation) - Business Management

Universiti Technologi MARA
HARITH BIN SAIFUL BAHAR