Amanda Gamble
Jacksonville,FL
Summary
Adept at enhancing patient satisfaction and streamlining operations, I excelled at Riverside Endoscopy Center by enforcing HIPAA compliance and optimizing workflow coordination. My background in leading customer care at Ulta Beauty Inc. showcases my ability to manage escalated issues effectively, blending patient care expertise with strong leadership skills.
Overview
9
9
years of professional experience
Work History
Medical Administrative Assistant
Riverside Endoscopy Center
Jacksonville Fl
05.2023 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Lead Customer Care Associate
Ulta Beauty Inc.
Jacksonville Fl
09.2020 - 05.2023
- Managed escalated customer issues with diplomacy, ensuring satisfactory resolutions for both parties involved.
- Played a crucial role in the development of company-wide customer service guidelines, ensuring consistency across all channels.
- Assisted in recruitment efforts by conducting interviews, providing valuable input on candidate selection based on firsthand experience of role requirements.
- Optimized resources allocation during peak periods, maintaining high levels of customer service even under pressure.
Customer Service Associate Team Leader
Johnson & Johnson
Jacksonville Fl
01.2015 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Streamlined team workflow for improved efficiency in handling customer inquiries and resolving issues.
- Coordinated schedules within the team to ensure adequate coverage during peak hours or high-volume periods.
Education
First Coast High School
Jacksonville, FL05.2007
Skills
- Patient care and confidentiality
- HIPAA Compliance Knowledge
- Patient Demographics
- Workflow Coordination
Timeline
Medical Administrative Assistant
Riverside Endoscopy Center
05.2023 - Current
Lead Customer Care Associate
Ulta Beauty Inc.
09.2020 - 05.2023
Customer Service Associate Team Leader
Johnson & Johnson
01.2015 - 09.2020
First Coast High School