Amanda Garcia
Memphis,TN
Summary
Self-motivated Territory Sales Manager/Business Professional, who has a passion for an uncompromising commitment to quality and outstanding customer service. Over 10 years in direct sales and account management, with an in-depth understanding of marketing strategies, community relations techniques and workflow organization, top-notch planning and problem-
solving skills. Passion for driving results, promoting effective sales leadership, driving revenue, and improving overall team performance.
Overview
10
10
years of professional experience
Work History
Territory Sales Manager
ADT Security Systems
05.2023 - Current
- Increase revenue by retaining and expanding current customer base.
- Work alongside service technicians to activate and train new customers.
- Optimize customer growth and retention through detailed account management functions.
- Identify additional business opportunities through proactive phone calls and face-to-face appointments in the field with current customers.
- Manage book of business while also collaborating with sales reps to bring on additional clients.
- Effectively serve as consultant to ensure customers are update regularly with product and service knowledge.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
Community Specialist
Memphis STEM Academy
08.2017 - 05.2023
- Connected individuals with available and relevant resources.
- Created and implemented community-based programs to improve education or fill specific needs.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Acted as main point of contact between management, clinical staffs and external community.
- Prepared referrals for support services and resources to assist students in obtaining self-sufficiency.
- Developed and implemented short- and long-term case management initiatives to improve student programs.
- Gave presentations at public gatherings, community events and school meetings.
- Served in various leadership roles to plan and manage school initiatives.
- Maintained existing and developed new partnerships with many local charity organizations to facilitate community involvement and awareness of non-profit missions and theatre events.
- Recruited, trained and oversaw organizational volunteers.
- Tracked and reviewed program performance metrics to improve decision-making process.
Relationship Manager, Banking Operations
Bank Of America, N.A.
08.2015 - 07.2017
- Managed a book of business of new and current clientele.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Built long-term relationships with lucrative clients by utilizing active listening, effective
Education and Training
Languages
communication and dynamic interpersonal skills. - Achieved client loyalty through quality, productivity, service and proactive management.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Drafted sales sales management reports identifying clients at risk and analyzing quality of service and implementation of new strategies.
- Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
- Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquires.
- Negotiated terms for management services and financing to close deals with hesitant clients and retain relationships.
- Monitored competitive and marketplace trends impacting client satisfaction to keep ahead of developments and implement response plan.
Prestige Sales Manager
Ulta Beauty Inc.
08.2013 - 07.2015
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Executed merchandising strategies to support store sales growth.
- Supervised cash drawer balances and deposits of store receipts.
- Boosted company sales by developing and implementing strategic marketing approaches.
Education
Business Administration And Management
University of Memphis
Memphis, TNBusiness Administration And Management
Kent State University
Kent, OHSkills
- Strategic Business Planning
- Operational Efficiency
- Database Management
- Revenue Target Achievement
- Strategic Selling
- Territory Expansion
- Client Meetings
- Effective Project Management
- Account Development
- Data Analysis
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Territory Sales Manager
ADT Security Systems
05.2023 - Current
Community Specialist
Memphis STEM Academy
08.2017 - 05.2023
Relationship Manager, Banking Operations
Bank Of America, N.A.
08.2015 - 07.2017
Prestige Sales Manager
Ulta Beauty Inc.
08.2013 - 07.2015
Business Administration And Management
University of Memphis
Business Administration And Management
Kent State University
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