amanda garcia
Warren,MI
Summary
Hardworking Waitress with 25years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. My goal is always to make the customers feel like family and to make sure their concerns are addressed in a promptly matter so they will keep coming back. Empathy goes a long way in customer service so I find this is my biggest asset ,I genuinely care about my customers and show it and that makes all the difference...
Overview
25
25
years of professional experience
Work History
Waitress
Leo's country oven
Madison Heights, Michigan
07.2003 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Waitress
Zorbas coney island
Warren , Michigan
01.2013 - 10.2015
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
Restaurant Hostess
Jackie's Family Dining
Hazel Park, Michigan
08.1999 - 07.2003
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Education
Some College (No Degree) - Social Sciences
Oakland Community College
Royal Oak, MISkills
- Memory retention
- Strong multitasking
- Cleanliness
- Order Accuracy
- Customer Service
- Safe Food Handling
- Team Collaboration
- Serving expertise
- Service prioritization
- Handling Complaints
- Complaint resolution
- High-volume dining
- Team building
- Reliability
- Attention to Detail
Timeline
Waitress
Zorbas coney island
01.2013 - 10.2015
Waitress
Leo's country oven
07.2003 - Current
Restaurant Hostess
Jackie's Family Dining
08.1999 - 07.2003
Some College (No Degree) - Social Sciences
Oakland Community College
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