Amanda Garcia
Willis,TEXAS
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual team and organizational levels. Multi Tasks and prioritize
workloads with liftle or no supervision. Detailed oriented professional looking to bring medical background and team building sails to a deadline- driven environment
Overview
7
7
years of professional experience
Work History
DME Specialist
Total Care 2 U
Conroe, TX
05.2023 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Improved patient satisfaction by providing accurate and timely delivery of DME equipment.
- Facilitated smooth communication between staff members, fostering a cohesive work environment that prioritized patient care.
- Collaborated with healthcare professionals to ensure optimal selection and usage of appropriate DME products for patients.
- Continuously updated knowledge on industry trends and regulations to ensure compliance with all relevant standards and guidelines.
Remote Patient Monitoring
Veritas Home Health
Plano, TX
08.2022 - 03.2023
- Demonstrated adaptability by quickly learning new technologies used for remote patient monitoring during the pandemic response period.
- Implemented innovative strategies such as telemedicine remote patient monitoring to enhance access care patients living in rural underserved areas.
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Supported nursing staff with continuous monitoring of multiple patients simultaneously, allowing for better allocation of resources during high-stress situations.
Medical Assistant
Airline Medical Clinic
Porter, TX
11.2020 - 08.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Executed management of medical records through effective filing and document scanning.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Shift Leader
Chick-fil-A
Conroe, TX
06.2018 - 03.2020
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Engaged with customers on social media to promote offers and events, increasing online presence.Delegated daily tasks and responsibilities.
Education
GED -
Brookshire International Academy
Cypress, TX09.2020
Medical Assistant Technician
Florida Career College
Cypress, TX09.2020
Skills
- Documentation management
- EMR / EHR
- Clinical documentation
- Customer/Client relations
- Appointment scheduling
- Critical thinking
- Front desk operations
- Microsoft office
- Medical office administration
- Paperwork coordination
- Completing Insurance forms
Languages
Spanish
Native or Bilingual
Timeline
DME Specialist
Total Care 2 U
05.2023 - Current
Remote Patient Monitoring
Veritas Home Health
08.2022 - 03.2023
Medical Assistant
Airline Medical Clinic
11.2020 - 08.2022
Shift Leader
Chick-fil-A
06.2018 - 03.2020
GED -
Brookshire International Academy
Medical Assistant Technician
Florida Career College