Heather Nunnally
Locust Grove ,GA
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help the team achieve company goals.
Overview
11
11
years of professional experience
Work History
DME Specialist
Chapman DME Billing
Locust Grove
06.2023 - Current
- Assisted in data entry and management using relevant tools and systems for accuracy.
- Engaged in training sessions to acquire knowledge of best practices and operational procedures.
- Followed all company policies and procedures to deliver quality work.
- Verified insurance eligibility and benefits.
- Communicated with insurance companies daily.
- Reviewed and researched why claims were denied and figured out solutions to get the claim rebilled and paid.
Store Manager
Your Pie Pizza
Griffin, GA
01.2022 - 06.2023
- Oversaw daily store operations, ensuring efficient workflow and adherence to company policies.
- Trained and worked along side of staff, fostering a collaborative team environment and enhancing performance.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Managed employee schedules effectively, balancing labor costs while meeting customer demand.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff.
Front Desk Receptionist
Eagles Landing Family Practice
Jackson, GA
01.2015 - 09.2018
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Maintained accurate records of guests, appointments, and communications using management software.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected patient co payments and account balances.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines and HIPPA laws.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Luella High School
Locust Grove, GA2013
Skills
- Customer relations
- Problem solving
- Documentation management
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Organizational skills
- Reliability
Timeline
DME Specialist
Chapman DME Billing
06.2023 - Current
Store Manager
Your Pie Pizza
01.2022 - 06.2023
Front Desk Receptionist
Eagles Landing Family Practice
01.2015 - 09.2018
Luella High School