Amanda Garcia
Lemoore,CA
Summary
Results-driven admissions and customer service professional with experience guiding prospective students through the enrollment and onboarding process in fast-paced environments. Skilled in high-volume outbound communication, relationship building, student support, and maintaining consistent follow-up throughout the admissions journey. Recognized for strong communication, organization, urgency, and the ability to help students make informed educational decisions while meeting performance goals.
Overview
5
5
years of professional experience
Work History
Admissions Advisor
AtWork
Visalia, CA, USA
10.2025 - 04.2026
- Conducted high-volume outbound calls and interviews with prospective students while consistently meeting enrollment and performance goals.
- Provided educational program information and admissions guidance to help students make informed enrollment decisions.
- Guided students through application, enrollment, and onboarding processes while ensuring timely completion of required documentation.
- Maintained ongoing communication with students to support retention and ensure a smooth transition into classes.
- Demonstrated urgency, professionalism, and strong follow-through in a fast-paced admissions environment.
Admissions Advisor
AtWork
Visalia, CA, USA
10.2025 - 04.2026
- Conducted high-volume outbound calls and interviews with prospective students while consistently meeting enrollment and performance goals.
- Provided educational program information and admissions guidance to help students make informed enrollment decisions.
- Guided students through application, enrollment, and onboarding processes while ensuring timely completion of required documentation.
- Maintained ongoing communication with students to support retention and ensure a smooth transition into classes.
- Demonstrated urgency, professionalism, and strong follow-through in a fast-paced admissions environment.
Health Concierge
Aetna, a CVS Health Company
Remote
05.2023 - 07.2025
- Handled high-volume inbound and outbound communication while assisting members with healthcare benefits and services.
- Resolved member concerns through strong communication, problem-solving, and customer service skills.
- Maintained accurate documentation and provided personalized support in a fast-paced remote environment.
Health Concierge
Aetna, a CVS Health Company
Remote
05.2023 - 07.2025
- Handled high-volume inbound and outbound communication while assisting members with healthcare benefits and services.
- Resolved member concerns through strong communication, problem-solving, and customer service skills.
- Maintained accurate documentation and provided personalized support in a fast-paced remote environment.
Administrative Supervisor
Advanced Digestive Medical Center
Hanford, CA, USA
08.2022 - 05.2023
- Managed scheduling, patient registration, insurance verification, and daily office operations.
- Supported staff training and maintained efficient communication between patients and providers.
Administrative Supervisor
Advanced Digestive Medical Center
Hanford, CA, USA
08.2022 - 05.2023
- Managed scheduling, patient registration, insurance verification, and daily office operations.
- Supported staff training and maintained efficient communication between patients and providers.
Medical Biller
Elite Medical Billing
Hanford, CA, USA
05.2021 - 08.2022
- Processed insurance claims, maintained patient records, and resolved billing discrepancies.
- Ensured accurate data entry and managed multiple priorities in a fast-paced environment.
Medical Biller
Elite Medical Billing
Hanford, CA, USA
05.2021 - 08.2022
- Processed insurance claims, maintained patient records, and resolved billing discrepancies.
- Ensured accurate data entry and managed multiple priorities in a fast-paced environment.
Education
Business Administration (AA) - undefined
West Hills College Lemoore
Lemoore, CAHealth Administration - undefined
San Joaquin Valley College
Hanford, CASkills
- Achieved successful admissions and enrollment outcomes through proactive high-volume outbound calling Enhanced student onboarding and retention rates by implementing effective strategies Built strong customer relationships, resulting in improved satisfaction Facilitated clear communication and prompt follow-up on inquiries Streamlined scheduling and logistics to improve operational efficiency Maintained comprehensive electronic records and data accuracy Maximized productivity using Microsoft Office Suite for daily tasks Collaborated with team members to exceed performance goals Optimized time management to consistently meet deadlines
Timeline
Admissions Advisor
AtWork
10.2025 - 04.2026
Admissions Advisor
AtWork
10.2025 - 04.2026
Health Concierge
Aetna, a CVS Health Company
05.2023 - 07.2025
Health Concierge
Aetna, a CVS Health Company
05.2023 - 07.2025
Administrative Supervisor
Advanced Digestive Medical Center
08.2022 - 05.2023
Administrative Supervisor
Advanced Digestive Medical Center
08.2022 - 05.2023
Medical Biller
Elite Medical Billing
05.2021 - 08.2022
Medical Biller
Elite Medical Billing
05.2021 - 08.2022
Business Administration (AA) - undefined
West Hills College Lemoore
Health Administration - undefined
San Joaquin Valley College