Amanda Garmon
Summary
Detail-oriented clinical scheduler skilled in appointment management, patient communication, and electronic health records. Proven ability to streamline operations and enhance patient care through effective resource management.
Overview
29
29
years of professional experience
Work History
Clinical Scheduler
TJ Health Pavilion
Glasgow
09.2016 - 03.2026
- Scheduled patient appointments using electronic health record system.
- Ensured accurate documentation of patient information in scheduling system.
- Collaborated with medical staff to address scheduling conflicts promptly.
- Provided support for patient inquiries regarding appointments and services.
- Monitored daily schedules to ensure accuracy of all bookings according to provider availability.
- Developed and implemented strategies to enhance office efficiency through optimal resource utilization.
- Received authorization numbers from insurance companies prior to scheduled appointments.
- Responded to inquiries regarding appointment availability and provided accurate information about services offered.
- Generated reminder letters and calls for upcoming appointments as well as follow-up calls after visit completion.
- Followed up with patients and confirmed appointments.
- Processed cancellations and rescheduling requests promptly while maintaining high customer satisfaction levels.
- Managed the flow of incoming referrals from primary care providers for specialty services or diagnostic testing.
- Facilitated emergency appointment requests, prioritizing patient care needs.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
- Developed and maintained scheduling templates and guidelines to improve efficiency.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office operations, including customer service, appointment scheduling, billing, and administration to streamline workflow.
- Processed patient referrals to specialists, coordinating appointments and information transfer.
- Tracked appointment no-shows and cancellations, providing trend analysis to inform management decisions.
- Routed calls and correspondence to appropriate medical staff.
- Adjusted appointments according to priority and tracked appointment durations.
Risk Management Coordinator
Glasgow State Nursing Facility
Glasgow
03.2001 - 02.2008
- Developed risk assessment protocols for patient safety and compliance.
- Coordinated training sessions on safety regulations and emergency procedures to enhance staff knowledge and compliance.
- Monitored incident reports to identify potential hazards and risks.
- Collaborated with healthcare staff to implement risk management strategies.
- Reviewed policies for alignment with state and federal regulations to ensure organizational compliance and mitigate legal risks.
- Assisted in conducting audits to evaluate risk management effectiveness.
- Facilitated communication between departments regarding safety concerns and updates.
- Verified reports for completeness to conform with established regulations and procedures.
- Created educational materials on best practices for staff training programs.
- Reviewed risk management database reports for compliance and fraud prevention.
- Provided guidance on best practices related to risk management processes.
- Prepared reports on findings from risk assessments to inform stakeholders and guide decision-making.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
Office Manager
Environmental Recovery Services, Inc
Glasgow
05.1997 - 02.2001
- Managed daily office operations to enhance workflow and maintain efficiency.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated scheduling and logistics for team meetings and client appointments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw inventory management of office supplies and equipment for optimal usage.
- Managed office budget to handle inventory, postage and vendor services.
- Assisted in budget preparation and tracked expenses to support effective operational cost management.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coded and entered daily invoices within in-house accounting software.
- Developed and implemented office policies and procedures to standardize processes and improve functionality.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Implemented filing systems to organize documents for easy retrieval and processing.
- Maintained filing system for records, correspondence and other documents.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Provided training to new hires on office policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Education
High School Diploma -
Barren County High School
Glasgow, KY05-1997
Skills
- Appointment scheduling
- Referral coordination
- Electronic health records
- Patient communication
- Risk assessment
- Resource management
- Office management
Timeline
Clinical Scheduler
TJ Health Pavilion
09.2016 - 03.2026
Risk Management Coordinator
Glasgow State Nursing Facility
03.2001 - 02.2008
Office Manager
Environmental Recovery Services, Inc
05.1997 - 02.2001
High School Diploma -
Barren County High School