Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Garza

San Antonio,TX

Summary

Dynamic and compassionate professional with experience as an Urgent Response Agent at Best Buy Health. Proven ability to secure resources and implement safety plans while demonstrating outstanding organizational skills. Adept at multitasking and active listening, ensuring clients receive the emotional support and care they need in critical situations.

Overview

13
13
years of professional experience

Work History

Urgent Response Agent

Best Buy Health
09.2020 - Current
  • Receive emergency/non-emergency calls and document significant information.
  • Evaluate the client’s physical, social, and emotional well-being.
  • Secure and refer needed resources.
  • Addressing problems and requests from clients to create and implement a safety plan.

Captioning Agent

CaptionCall
11.2018 - 09.2020
  • Demonstrated versatility by effectively handling multiple assignments simultaneously while maintaining exceptional attention to detail.
  • Enhanced caption accuracy by diligently reviewing and editing live captions in realtime.
  • Provided essential support during emergency situations or breaking news events requiring immediate response from Captioning Agents.


Patient Care Assistant

Interim HealthCare
10.2012 - 12.2018
  • Provide emotional support to patients and their families to create a positive care environment.
  • Assisting patients with eating, grooming, and other activities of daily living.
  • Maintaining a safe, hygienic environment for patients
  • Taking accurate vital signs, including blood pressure, weight and temperature.
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.

Education

Associate of Arts - Criminal Justice

Northwest Vista College
San Antonio, TX
03-2019

High School Diploma -

Tom C. Clark
San Antonio, TX
06-2008

Skills

  • Active listener with excellent communication skills
  • Fast typing with experience and knowledge of procedures and guidelines for emergency situations
  • Friendly and positive attitude
  • Outstanding organizational and multitasking abilities

Timeline

Urgent Response Agent

Best Buy Health
09.2020 - Current

Captioning Agent

CaptionCall
11.2018 - 09.2020

Patient Care Assistant

Interim HealthCare
10.2012 - 12.2018

Associate of Arts - Criminal Justice

Northwest Vista College

High School Diploma -

Tom C. Clark

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Amanda Garza