Amanda Gibson
Edmond,OK
Summary
Dynamic Payroll Specialist with extensive experience at Auris, adept at payroll processing and tax compliance. Recognized for reducing payroll errors through meticulous auditing and enhancing team efficiency via effective training. Proficient in ADP software and exceptional in problem-solving, ensuring timely and accurate payroll delivery while maintaining confidentiality.
Overview
10
10
years of professional experience
Work History
Payroll Specialist
Auris
Oklahoma City, OK
09.2024 - Current
- Processed payroll for employees accurately and timely using ADP software.
- Ensured compliance with federal, state, and local payroll regulations.
- Reviewed employee timecards for accuracy and addressed discrepancies promptly.
- Assisted in the preparation of payroll reports for management review.
- Supported audits by providing necessary documentation and responding to inquiries as needed.
- Identified process inefficiencies and proposed solutions to enhance payroll operations.
- Trained new staff on payroll procedures and software functionalities effectively.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Reviewed time records for Number employees to verify accuracy of information.
- Streamlined payroll processing by implementing an automated timekeeping system.
- Reduced processing time for new hires by designing and implementing automated system for collecting and verifying employment data.
- Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
- Analyzed and updated payroll policies to reflect changing tax laws, safeguarding company against potential penalties and fines.
- Led training sessions for department staff on new payroll software, enhancing team efficiency and reducing reliance on external technical support.
- Facilitated smooth transition to remote work environment by establishing online payroll system that maintained operational continuity.
- Enhanced data security protocols for payroll information, significantly reducing risk of unauthorized access and data breaches.
- Completed payroll accurately and timely to meet employee expectations.
- Audited timesheets and payroll records for accuracy.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Tracked employee vacation, sick and personal time.
- Generated reports to track employee time and attendance.
Customer Service Representative
Midland Mortgage Corp.
Oklahoma City, OK
07.2021 - 09.2024
- Assisted customers with inquiries regarding mortgage products and services.
- Processed loan applications and documentation efficiently to ensure timely approvals.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Resolved customer complaints by employing effective problem-solving strategies.
- Educated clients on mortgage processes, enhancing overall customer understanding and satisfaction.
- Provided training to new staff on customer service protocols and systems usage.
- Monitored service quality metrics, identifying areas for improvement in customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Supervisor
Walmart
Edmond, OK
12.2015 - 05.2021
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored team members on best practices for customer service and inventory management.
- Implemented process improvements that enhanced team efficiency and reduced operational delays.
- Monitored staff performance, providing feedback to foster professional development and accountability.
- Assisted in inventory control through accurate stock counts and timely replenishment of merchandise.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction levels.
- Coordinated scheduling to optimize staffing levels during peak business hours, ensuring adequate coverage.
- Collaborated with management on strategic initiatives to improve operational effectiveness and store performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
High School Diploma -
Cherokee High
Canton05.2007
Skills
- Payroll processing
- New hire processing
- Time sheet review
- Payroll administration
- Accounts receivable
- Meeting deadlines
- Financial reports
- Payroll administration experience
- Payroll auditing
- Accounts payable
- Proficient in software
- Exceptional Microsoft Excel skills
- Processing garnishments
- Tax compliance
- Project management
- Office systems management
- Telephone and email etiquette
- Data reconciliation
- Record keeping
- Exceptionally organized
- ADP
- Clerical support
- Records management
- Employee training
- Dependable and adaptable
- Maintaining files
- Investigating discrepancies
Timeline
Payroll Specialist
Auris
09.2024 - Current
Customer Service Representative
Midland Mortgage Corp.
07.2021 - 09.2024
Supervisor
Walmart
12.2015 - 05.2021
High School Diploma -
Cherokee High