Amanda Gida
Fort Madison,IA
Summary
Dedicated professional with strong customer service and communication skills. Experienced in managing appointments and confidential information, ensuring seamless operations while maintaining HIPAA compliance. Organized office professional with experience with various administrative tasks such as providing customer assistance and scheduling appointments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secretary
Boeddeker Boats
Montrose, IA
06.2025 - Current
- Managed appointment scheduling and client communications to ensure seamless daily operations.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Secretary
Iron Anchor Tattoo / Ink Invasion
Keokuk, IA
06.2022 - Current
- Assisted in maintaining organized records of client information and transaction history.
- Implemented efficient filing systems, improving document retrieval times for staff.
- Streamlined front desk processes to improve customer service response times and satisfaction.
- Collaborated with artists to schedule consultations, optimizing workflow within the studio environment.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Patient Transporter
Great River Medical Center
Fort Madison, IA
04.2020 - 03.2026
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Maintained accurate records of patient transfers, ensuring compliance with regulatory requirements and quality standards.
- Warmly greeted patients and visitors and made each feel welcome.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
- Reduced transport times for critical care patients by optimizing routes and coordination.
- Ensured timely arrival for appointments, managing patient transport schedules efficiently.
- Coordinated with medical staff to ensure smooth transfer processes for patients.
- Enhanced patient experience by providing empathetic support and communication during transport.
- Assisted medical staff by delivering necessary equipment and supplies promptly throughout the facility.
- Transported patients safely between departments, ensuring comfort and adherence to safety protocols.
- Monitored patient vital signs during transport, alerting nurses of any concerns or changes in condition.
Advanced CMA
West Point Care Center
West Point, IA
10.2019 - 03.2020
- Administer medications and treatments per physician orders, ensuring compliance with healthcare regulations.
- Monitor patient health status, documenting changes and reporting concerns to nursing staff promptly.
- Evaluate patient responses to treatments, adjusting care strategies based on clinical assessments and feedback.
- Implement safety protocols to minimize medication errors and enhance overall resident safety standards.
- Maintain accurate documentation of patient interactions and treatment plans within electronic health record systems.
- Administered medications accurately and safely under physician supervision, reducing the risk of adverse reactions or complications.
- Utilized electronic health record systems proficiently for accurate documentation of patient encounters, diagnoses, treatments, and follow-up appointments.
- Maintained a clean and organized work environment to ensure compliance with infection control protocols and promote patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
CNA
Donnellson Health Center
Donnellson, IA
01.2017 - 09.2019
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation, promoting accurate health records.
- Monitored vital signs, promptly reporting changes to healthcare team for timely interventions.
- Developed individualized care plans in collaboration with nursing staff, enhancing patient outcomes.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Secretary /Home Health Aide
Advanced Home Health Care Agency
Burlington, IA
03.2015 - 01.2017
- Managed scheduling and appointment coordination for healthcare professionals and clients.
- Assisted with patient intake processes, ensuring accurate documentation and compliance with regulations.
- Streamlined communication between departments, enhancing collaboration among healthcare teams.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Assisted in medication management, ensuring adherence to prescribed schedules and dosages.
- Maintained accurate patient records, documenting care delivered and observations of health status.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Trained new staff members on best practices for home health care.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Education
Certified Nursing Assistant Program
Southeastern Community College
West Burlington, IACertificate - Certified Medication Aide
Southeastern Community College
West Burlington, IA03.2020
High School Diploma -
Central Lee Community School
Donnellson, IA05.2007
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Schedule management
- Multi-line phone systems
- File systems management
- Report writing
- Mail distribution
- HIPAA guideline compliance
- Phone etiquette
- Phone reception
- Filing experience
- Reception functions
- Multitasking and time management
- Document and file management
- Customer and client relations
- Administrative support
- Clerical support
Certification
- Certified Medication Aide License - 2019-2020
- Certified Nursing Aide License - 2008-2026
Timeline
Secretary
Boeddeker Boats
06.2025 - Current
Secretary
Iron Anchor Tattoo / Ink Invasion
06.2022 - Current
Patient Transporter
Great River Medical Center
04.2020 - 03.2026
Advanced CMA
West Point Care Center
10.2019 - 03.2020
CNA
Donnellson Health Center
01.2017 - 09.2019
Secretary /Home Health Aide
Advanced Home Health Care Agency
03.2015 - 01.2017
Certified Nursing Assistant Program
Southeastern Community College
Certificate - Certified Medication Aide
Southeastern Community College
High School Diploma -
Central Lee Community School