Kiara Washington
Fort Worth,TX
Summary
I am a hardworking, proactive and punctual individual with a strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. I am skilled at helping customers, and working within various departments.
Overview
10
10
years of professional experience
Work History
Dock Worker
Amazon
11.2022 - 04.2024
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
Customer Service Representative
Adapt Health
10.2021 - 10.2022
- Updated account information to maintain customer records.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
Warehouse Associate
Amazon
04.2020 - 04.2021
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Used pallet jacks to move items to and from different warehouse locations.
Clerk Cashier
QuikTrip
09.2017 - 09.2020
- Processed all sales transactions promptly to prevent long customer wait times
- Learned roles of other departments to provide coverage and keep store operational
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Scanned items and checked pricing on cash register for accuracy.
Cashier
Walmart
06.2015 - 06.2017
- Helped customers find specific products, answered questions and offered product advice
- Processed all sales transactions promptly to prevent long customer wait times
- Learned roles of other departments to provide coverage and keep store operational
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Server
Brookdale Senior Living Facility
10.2014 - 06.2015
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
- Provided items requested by customers, including sauces and drink refills.
Education
Operator/Cosmetology Diploma -
Ogle School of Hair, Skin, And Nails
07.2012
High School Diploma -
CF Brewer High School
05.2011
Skills
- POS systems
- Credit and cash transactions
- Payment processing
- Cash register operation
- Issue resolution
- Cash drawer balancing
- Customer assistance
- Data Entry
Timeline
Dock Worker
Amazon
11.2022 - 04.2024
Customer Service Representative
Adapt Health
10.2021 - 10.2022
Warehouse Associate
Amazon
04.2020 - 04.2021
Clerk Cashier
QuikTrip
09.2017 - 09.2020
Cashier
Walmart
06.2015 - 06.2017
Server
Brookdale Senior Living Facility
10.2014 - 06.2015
Operator/Cosmetology Diploma -
Ogle School of Hair, Skin, And Nails
High School Diploma -
CF Brewer High School