Amanda Gleason
Wakefield,MA
Summary
Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
6
6
years of professional experience
Work History
Account Manager
Guardant Health
04.2022 - Current
- Works closely with Account Executives to identify and prioritize opportunities and develop strategies to drive growth
- Drives and facilitates testing with current accounts and collaborates with them to establish streamlined workflows to improve efficiency, provider experience and increase volume
- Cultivates strong, trust-based relationships with accounts to gain access and a positive working relationship
- Educates staff on ordering, products, services, and the entire Guardant portfolio
- Provides support through resolving problem cases and fulfilling other account requirements promptly
- Works effectively with individuals across multiple departments throughout Guardant Health to ensure alignment on customer needs and priorities
- Experience navigating both community and high academic centers
- Embraces, embodies and represents the Guardant Health’s core values, demonstrating integrity, excellence, teamwork, innovation, and respect.
Clinical Program Lead
Foundation Medicine
Cambridge, MA
06.2021 - 04.2022
- Facilitate study intake process with partner/collaborator, evaluate feasibility of study with internal stakeholders and obtain FMI approval to support clinical trial (via CSP, SRC, or PRORECO meeting) with finalized SOW
- Communicate decisions to external partners and collaborators
- Manage the implementation, on-time execution and conduct of FMI support of clinical studies, including the management of milestones, timelines and deliverables, development and management of budget/finances, sample forecasting and invoicing, and management of resources
- Work and collaborate closely with laboratory teams and Process Specialists to ensure sample tracking and chain of custody is maintained through accessioning through data/report delivery
- Maintain documentation on key study contacts (internal and external)
- Build and maintain relationships with internal and external stakeholders and provide study updates as needed to Clinical Operations and biopharma leadership.
Associate, Clinical Operations and Data Management
09.2020 - 06.2021
- Provide study operational support/management
- Set-up folder structure for all new study repository/Trial Master File (TMF)
- Monitor archiving of study documentation in study repository/TMF as study is ongoing
- Track sample processing and deliver study specific sample status reports to Clinical Program Leads
- Monitor query process and query partners/collaborators to obtain missing information
- Manage sample return and destruction process for all Partners/Collaborators
- Track deviations and non-conformance reports related to non-compliance functional procedures
- Manage content and maintain department intranet/SharePoint site with landing page for tools, templates, training material and study team folders.
Clinical Research Coordinator II
Massachusetts General Hospital
Boston, MA
08.2018 - 09.2020
- Execute and supervise 20+ clinical research studies
- Maintain compliance with protocols covering patient care and clinical operations
- Collect data and follow research protocols, operation manuals and case report form requirements
- Manage and lead weekly team meetings; preparing for current and new patients.
Education
Master of Science in Health Management -
Merrimack College
05.2018
Bachelor of Science in Business Administration - Marketing
Merrimack College
05.2017
Skills
- Cross-Functional Collaboration
- Networking skills
- Customer Success/Customer Service
- Executive Communication & Coordination
- Account Management
- Client Relationship Management
- Client Engagement
- Team Training/Employee Mentoring
- Territory Management
- Project Management
- Strategic outreach
- Teamwork and Collaboration
- Sales
Accomplishments
- 2023 Directors Circle award: Ended 7th in the country out of 80+ Account Managers
- 2023-2024 Account Manager Field Trainer
Timeline
Account Manager
Guardant Health
04.2022 - Current
Clinical Program Lead
Foundation Medicine
06.2021 - 04.2022
Associate, Clinical Operations and Data Management
09.2020 - 06.2021
Clinical Research Coordinator II
Massachusetts General Hospital
08.2018 - 09.2020
Master of Science in Health Management -
Merrimack College
Bachelor of Science in Business Administration - Marketing
Merrimack College