Jennifer De Jesus

• Launched a new account management pod; exceeded Q1 and Q2 gross profit goals by over 100% within the first 6 months.
• Manage key CPG accounts, delivering time-sensitive dry van and reefer freight solutions tailored to operational needs.
• Collaborate with sales and operations to build trusted client relationships and align service execution with performance goals.
• Lead cadence calls with stakeholders, presenting campaign insights and optimizations to support KPIs and account growth.
• Develop wrap reports and QBRs with actionable recommendations; use data storytelling to demonstrate campaign impact.
• Identify upsell and cross-sell opportunities through continuous analysis of client trends and evolving needs.

• Managed a portfolio of 50+ high-value enterprise UPS and LTL accounts, generating $75K+ in monthly margin.
• Delivered strategic planning, reporting, and performance analysis across multiple business units.
• Conducted QBRs using Tableau dashboards to showcase campaign outcomes and unlock new growth opportunities.
• Achieved 100% account retention while increasing book revenue by 15% through proactive engagement and solution selling.
• Ranked Top 5 in 2018 and Top 10 in 2021 in the National Account Manager Contest.

Previous Roles at Worldwide Express:
Senior Account Manager – Drove 25% average revenue increase via executive-level solution selling and service expansion.
Account Manager – Recognized in Quarter Million Dollar Club within 6 months for exceptional sales performance and client retention.

• Managed 50+ accounts across diverse sectors in North-Central New Jersey, secured new business, and strengthened client relationships through targeted outreach; planned and executed educational presentations and data-driven marketing campaigns that increased donor turnout by 27% via strategic community engagement.

• Delivered timely administrative support to VP of Sales and Customer Service, collaborated cross-functionally to negotiate vendor pricing for medical and lab equipment driving cost savings, and increased revenue by preparing accurate quotes and winning government contract bids, including for NYC hospitals.