Amanda Godfrey
Billings,MT
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator/ Insurance Representative
Summit Oral Surgery
01.2017 - Current
- Patient Financials regarding self-pay or insurance.
- Reviewing doctor’s schedules.
- Inputting insurance check revenue and AR reporting.
- Medical coding and billing ADA codes and DX coding.
- Insurance claims pre-auth, denials, appeals.
- Credentialing
- Customer Service in person and phone communication.
- Communication with insurance companies.
- Training staff.
- Reports on outstanding insurance claims.
- Dental insurance and medical insurance processor.
- Strength in communication and organization.
Clinic Director
Brewer Dental Center
03.2013 - 01.2017
- Managed a clinic with 50 plus employees.
- Supervised clinical staff and patient care.
- Audit daily treatment/ hygiene schedule for 100 plus patients.
- Managed employee schedule for doctors, hygienist, assistants, and front desk.
- Responsible for all human resources interactions, including hiring, firing, promotions, discipline and instructions on office policies.
- Managed payroll for all employees.
- Managed PNL tracking, inventory and assets.
- Finical reprehensive for patients regarding insurance questions.
- Financing patients for treatment.
- Closing procedures, deposit.
- Enforces policy and training for assistants and front desk also making sure CE credit are obtained.
- Reports
- Answering phones and scheduling.
- Insurance verification, submitting claims, and fixing outstanding claims.
- Hipaa Compliance training.
Education
Bachelor of Science - Criminal Justice
Montana State University, Billings, MT
Billings, MT05-2010
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient education
- Patient records management
- Goal setting
- Follow-up care
- Documentation
- Sales presentations
- Closing techniques
Timeline
Patient Care Coordinator/ Insurance Representative
Summit Oral Surgery
01.2017 - Current
Clinic Director
Brewer Dental Center
03.2013 - 01.2017
Bachelor of Science - Criminal Justice
Montana State University, Billings, MT