Vicki White
Springfield,OH
Summary
Adept at managing sensitive patient information and ensuring HIPAA compliance, I excelled at Rocking Horse Community Health Center as a Patient Care Coordinator and Staff Nurse. With a 100% graduation rate in diabetic education and expertise in patient care coordination, my strategic planning and critical thinking skills significantly enhanced patient satisfaction and care quality. Skilled Patient Care Coordinator familiar with case management and care planning. 12-year history as a nurse working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator/Insurance Liaison
Rocking Horse Community Health Center
05.2021 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Diabetic educator for grant-funded cohorts with 100% graduation rate.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Streamlined Value Based Reimbursement contracts and achieved goals for top-tier reimbursement.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Staff Nurse/Nurse Preceptor
Rocking Horse Community Health Center
08.2014 - 04.2021
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Mentored new nursing staff, supporting their professional growth and development.
Education
Associate of Science - Nursing
Hondros College School of Nursing
Fairborn, OH09.2012
Associate of Science -
Clark State Community College
Springfield, OH06.1992
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Patient Care Coordination
- Goal Setting/Achieving
- Strategic Planning
- Quality Assurance
- Case Management
Timeline
Patient Care Coordinator/Insurance Liaison
Rocking Horse Community Health Center
05.2021 - Current
Staff Nurse/Nurse Preceptor
Rocking Horse Community Health Center
08.2014 - 04.2021
Associate of Science - Nursing
Hondros College School of Nursing
Associate of Science -
Clark State Community College
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