JAYMIE KEITH
Huger,SC
Summary
Strategic healthcare leader with expertise in program management, quality assurance, and patient experience enhancement. Drives performance outcomes through documentation accuracy, workflow optimization, and focused staff training. Strengthens interdisciplinary collaboration, resolves complex patient issues, and supports compliance and safety initiatives. Leads operational efficiency improvements and advances high-quality patient care through data-informed decision-making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Coordinator / Patient & Family Liaison
Medical University Of South Carolina
Charleston, South Carolina
12.2024 - Current
- Coordinated quality assurance processes for clinical and educational operations.
- Monitored compliance with regulatory requirements in healthcare practices.
- Collaborated with interdisciplinary teams to enhance patient care protocols.
- Developed and maintained quality documentation systems for compliance audits.
- Conducted regular training sessions on quality standards for faculty and staff.
- Analyzed data trends to support continuous improvement initiatives across departments.
- Implemented feedback mechanisms to gather input from stakeholders on quality issues.
- Conducted internal audits to verify that products comply with established specifications and industry standards.
- Developed quality assurance processes and procedures to ensure product safety, reliability and compliance with applicable regulations.
- Performed risk analysis on new projects to identify potential areas of non-conformance.
Kidney Transplant Program Specialist
Medical University Of South Carolina
Downtown Charleston, SC
02.2023 - 12.2024
- Established goals and created action plans to achieve goals.
- Coordinated program logistics by maintaining regular communication between departments through email and phone calls.
- Oversaw care for patients recovering from medical procedures. recovering from medical or surgical procedures.
- Enhanced patient recovery by promoting comfort for patients and families during challenging periods, addressing non-compliance issues.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Created safer environment and improved patient satisfaction by leveraging feedback and identifying process improvement opportunities.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Investigated and resolved issues affecting hospital operations and patient care.
Emergency Medical Technician
Family Medical Transport
Charleston, SC
01.2021 - 03.2023
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Evaluated patient histories to assess and prioritize care needs, enhancing decision-making for timely interventions.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Communications Specialist
Medical University Of South Carolina
Charleston, SC
06.2022 - 02.2023
- Handled inbound contacts to deliver customer service aligned with departmental policies and procedures.
- Provided friendly and efficient service to customers, effectively resolving challenging situations.
- Addressed client queries and complaints to ensure high-quality customer service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Sustained high levels of energy and positivity while working and enthusiasm in fast-paced environment.
- Adapted work hours to meet departmental needs; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
Education
High School Diploma -
Hanahan High School
Hanahan, SC06-2018
Some College (No Degree) - Emergency Medical Technology
Trident Technical College
Charleston, SCBachelor of Science - Health Administration
Walden University
Minneapolis, MN07-2026
Skills
- Quality assurance
- Quality management system
- Quality improvement
- Quality control analysis
- Compliance monitoring
- Audit compliance
- Data analysis
- Healthcare analytics
- Patient assessments
- Patient coordination
- Patient advocacy
- Project management
- Process improvement
- Six Sigma
- Six sigma methodologies
- Corrective action planning
- Quality tools
- Data management
- Medical Records Review
- Training and development
- Employee training
- Staff training
- Team leadership
- Time management abilities
- Effective communication
- Communication skills
- Relationship building
- Problem solving
- Critical thinking skills
- Behavior management
- Professional development
- Skills development
- Customer service
- Patient assessments
Certification
- Leadership Program (ELP)
Timeline
Quality Coordinator / Patient & Family Liaison
Medical University Of South Carolina
12.2024 - Current
Kidney Transplant Program Specialist
Medical University Of South Carolina
02.2023 - 12.2024
Communications Specialist
Medical University Of South Carolina
06.2022 - 02.2023
Emergency Medical Technician
Family Medical Transport
01.2021 - 03.2023
High School Diploma -
Hanahan High School
Some College (No Degree) - Emergency Medical Technology
Trident Technical College
Bachelor of Science - Health Administration
Walden University