Amanda Goetz
Monroe,New York
Summary
Hardworking Front Desk Supervisor who offers great people skills, communication and deep understanding of patient protections. Enhances offices operations by staying on top of patient and staff/physician needs. Highly motivated and up for new challenges as well as having a strong work ethic.
Overview
15
15
years of professional experience
Work History
Front Desk Supervisor
Rockland Pulmonary and Medical Associates
Suffern, NY
11.2023 - Current
- Ensuring smooth daily operations at the Front Desk.
- Address concerns with patients before going to Managers if needed.
- Checking in and out patients at front desk, ensuring paperwork is completely
- Collecting copays, making sure insurance is active.
- Liaison to multiple doctors and nurse practitioners.
- Communicate with management on front desk performance, identifying areas for improvement or growth opportunities.
- Scheduling home draws for patients as well as stat radiology tests for patients.
- Inputting bloodwork scripts for patients as well.
- Answering high volume calls in a timely manor.
Senior Patient Service Representative
Rockland Pulmonary and Medical Associates
West Nyack
09.2016 - Current
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Making appointments and scheduling procedures if needed for physicians.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Managed high call volume, prioritizing urgent requests while maintaining professionalism and accuracy in documentation.
- Creating charts for new patients inputting correct information into Epic.
Customer Service Representative
ShopRite
West Nyack
10.2010 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer service
- Developed strong relationships with customers by providing personalized assistance and support.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Specializing in inventory control.
Education
Associates Degree in Criminal Justince - Criminal Justice
Rockland Community College
Suffern, NYSkills
- Excellent customer service
- Multitasking
- Time Management
- Leadership
- Organizational skills
Timeline
Front Desk Supervisor
Rockland Pulmonary and Medical Associates
11.2023 - Current
Senior Patient Service Representative
Rockland Pulmonary and Medical Associates
09.2016 - Current
Customer Service Representative
ShopRite
10.2010 - 10.2016
Associates Degree in Criminal Justince - Criminal Justice
Rockland Community College