Amanda Gomez-Rivera
Oshkosh
Summary
Customer-focused professional with a passion for delivering outstanding service. Committed to improving customer satisfaction and driving positive relationships with customers and colleagues. Quick to adapt with an extensive background.
Overview
8
8
years of professional experience
Work History
Retail Customer Service Associate
FedEx
Oshkosh, WI
11.2025 - Current
- Provides expertise in printing, signs, and graphics
- Assembles parcels and prepares items for shipping
- Sets up and operates printing, binding, and other related equipment
- Processed customer orders according to deadlines while ensuring accuracy of information provided by clients.
Assembler
Generac Power Systems
Berlin, WI
01.2025 - 11.2025
- Scanned and processed orders mirroring companies upcoming shipment
- Recognized and reported defective material and equipment
- Terminated wires with proper terminals according to cutsheets
- Created and altered electrical harnesses
- Followed safety protocols to maintain a safe working environment.
Club Enrichment Leader
Boys & Girls Club Of the Tri-County Area
Berlin, WI
08.2024 - 01.2025
- Planned and implemented a range of activities to promote curriculum and development
- Led groups of up to 20 children between the ages of 5 and 7.
- Developed individual and group programs to encourage children engagement
- Worked alongside other staff on lesson plans/group activities
Food Service Member
Berlin High School
Berlin, WI
08.2024 - 12.2024
- Restocked supplies and prepared for the next day
- Followed food safety practices and sanitation guidelines.
- Followed correct meal procedures depending on age and grade.
- Served food in a fast-paced setting
- Collected trash, wiped up spills, and removed trays to maintain the cafeteria room.
Manager on Duty
Jo-ann Fabric and Craft Store
Alhambra, CA
10.2022 - 08.2024
- Responded to customer concerns by providing friendly and knowledgeable support
- Trained employees in essential job functions.
- Helped customers complete projects and gather the right materials to do so.
- Maintained clean and well-organized production areas
- Helped create and maintain successful work schedules
- Fulfilled and managed online pickup and curbside orders.
- Opened and closed location and monitored shift changes
Cashier/Balloon Bar
Party City
Alhambra, CA
09.2022 - 11.2022
- Collected payments and provided accurate change
- Helped fulfill and manage large balloon orders for online pick-up and curbside
- Preserved the appearance of the store by arranging and replenishing displays
- Processed refunds for worn, damaged, and broken merchandise
- Answered customer questions and provided store information.
Scare Actor
Six Flags Magic Mountain
Valencia, CA
09.2018 - 11.2019
- Delivered exceptional service by engaging with guests and evoking the theme of the assigned area
- Controlled the crowd to maintain an enjoyable and organized event experience.
Education
No Degree - Psychology
East Los Angeles College
CA06-2022
Skills
- Customer service excellence
- Sales and marketing strategies
- Upselling techniques
- Cash handling
- Shipping and packing
- Telephone etiquette
- Multitasking abilities
- Organizational proficiency
- Effective communication
- Problem-solving skills
- Adaptability and flexibility
- Project management skills
Timeline
Retail Customer Service Associate
FedEx
11.2025 - Current
Assembler
Generac Power Systems
01.2025 - 11.2025
Club Enrichment Leader
Boys & Girls Club Of the Tri-County Area
08.2024 - 01.2025
Food Service Member
Berlin High School
08.2024 - 12.2024
Manager on Duty
Jo-ann Fabric and Craft Store
10.2022 - 08.2024
Cashier/Balloon Bar
Party City
09.2022 - 11.2022
Scare Actor
Six Flags Magic Mountain
09.2018 - 11.2019
No Degree - Psychology
East Los Angeles College