Amanda Goode
Fort Mill,SC
Summary
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
13
13
years of professional experience
Work History
Waitress
Mama's Pizza and Pasta
Indian Land, SC
03.2013 - 05.2023
- Maintained a clean work station by restocking supplies, wiping down counters.
- Replenished beverages when necessary.
- Greeted customers and provided menus.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Assisted in seating guests at tables or booths.
- Prepared checks accurately and processed payments promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Customer Service Representative
Wells Fargo
Charlotte, NC
09.2015 - 09.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
Iqor
Charlotte, NC
09.2010 - 09.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Manager
Dominos Pizza Inc.
Fort Mill, SC
07.2010 - 07.2012
- Opened and closed the store daily
- Counted inventory
- Made pizzas, boxed and routed them for delivery
- Made drops to the bank for nightly deposits
- Handled customer complaints or feedback
- Ensured employees maintained proper attire and upheld company standards when in charge of my shift
Education
High School Diploma -
Indian Land High School
Fort Mill, SC05-2007
Skills
- Customer Service
- Order Accuracy
- Guest Relations Management
- Safe Food Handling
- Menu Recommendations
- Relationship Management
Timeline
Customer Service Representative
Wells Fargo
09.2015 - 09.2018
Waitress
Mama's Pizza and Pasta
03.2013 - 05.2023
Customer Service Representative
Iqor
09.2010 - 09.2012
Manager
Dominos Pizza Inc.
07.2010 - 07.2012
High School Diploma -
Indian Land High School