AMANDA GOODWIN
WESTMINSTER,US
Summary
Experienced people leader with strengths in team development, process improvement, and organizational management. Demonstrated success leading cross-functional teams, managing budgets and P&L, optimizing staffing models, and implementing Six Sigma methodologies to improve efficiency, safety, and profitability. Communicates with confidence, excites with discipline, and consistently delivers results in fast paced, customer-centric organizations.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
VIP ACCOUNT MANAGER
FanDuel
03.2024 - 08.2025
- Manage VIP customer portfolio, fostering loyalty through tailored rewards and hospitality.
- Ensure compliance and responsible gaming in all customer interactions.
- Develop relationships with VIPs, offering personalized service and collecting detailed profiles.
- Provide detailed reports on customer satisfaction and feedback.
- Achieved measurable results in customer loyalty and satisfaction.
AREA MANAGER – KENO AND SPORTS BOOK
Monarch Casino
06.2022 - 09.2023
- Streamlined daily Sports Book and Keno operations, boosting efficiency and compliance.
- Implemented business plans and budgets, achieving measurable financial growth.
- Developed team for major events, ensuring VIP readiness and operational excellence.
- Restored Sports Book operations post-investigation, ensuring full compliance.
- Collaborated with HR to define roles and SOPs, aligning with state regulations.
DEPARTMENT MANAGER – KENO
Monarch Casino
04.2021 - 06.2022
- Managed Keno operations, introduced live game, achieved $65,000 monthly revenue.
- Expanded client list to 450+, VIPs contributed 40% of revenue.
- Enhanced performance, drove business growth, improved client engagement.
BEVERAGE OPERATIONS MANAGER
Monarch Casino
02.2021 - 04.2021
- Directed service for 4 bars and 1,200+ slots, elevating guest satisfaction.
- Implemented procedures that enhanced management standards and operational efficiency.
- Optimized staff schedules for a team of 50+, improving operational effectiveness.
- Adjusted scheduling to boost bar efficiency, reducing staffing needs.
- Developed a PTO calendar system, enhancing supervisor communication.
STAFFING MANAGER
Peak Beverage
11.2017 - 12.2018
- Directed event staffing, optimizing team placement and performance.
- Partnered with HR to recruit and onboard talented staff.
- Cultivated strong client and vendor relationships, boosting service quality.
- Guided top event managers in creating effective training programs.
- Implemented improvements in staff training and team-building.
Education
Bachelor of Arts - Communications & Public Relations with an Emphasis in Marketing
Carroll College
Helena, MT05.2010
Skills
Extremely organized
Event coordination, conference planning and strategic development
Project leadership and management skills
Client service excellence
Proficiency in Microsoft Office Suite
Salesforce and CRM knowledge
Task organization
Scheduling
Mail handling
Check processing
Memo preparation
Records retrieval
Bookkeeping
Filing
Research
Product branding
Customer relations
Deadline oriented
Tech-Savvy
New business development
Document preparation
Relationship building
Quickbooks
Account management
Multitasking and prioritization
Office administration
Accounting skills
Data entry
Executive management support
Customer service
Coordination
Office management
Business administration
Travel arrangements
Database management
Internal communications
Presentation design
Report generation
Invoice processing
Dedicated team player
Highly organized
Supervising staff
Business correspondence
Meticulous attention to detail
Travel administration
Data organization
Document management
Workflow optimization
Customer and client relations
Administrative support
Self-starter
Advanced MS office suite
Typing proficiency
Multi-line telephone system operation
Performance improvement
Administrative improvement
Professional and polished presentation
Senior leadership support
Customer satisfaction
Financial acumen
Certification
- Green Belt Certification
- Six Sigma
ADDITIONAL INFORMATION
- Led introduction and growth of Colorado's first live Keno game
- Managed portfolios exceeding $65,000 in monthly revenue
- Developed comprehensive training programs across multiple casino departments
- Successfully restored Sports Book operations and established new SOPs
Timeline
VIP ACCOUNT MANAGER
FanDuel
03.2024 - 08.2025
AREA MANAGER – KENO AND SPORTS BOOK
Monarch Casino
06.2022 - 09.2023
DEPARTMENT MANAGER – KENO
Monarch Casino
04.2021 - 06.2022
BEVERAGE OPERATIONS MANAGER
Monarch Casino
02.2021 - 04.2021
STAFFING MANAGER
Peak Beverage
11.2017 - 12.2018
Bachelor of Arts - Communications & Public Relations with an Emphasis in Marketing
Carroll College