Amanda Gower
Windsor
Summary
Dynamic professional with extensive experience in operations management and staff training. Expertise in customer relationships and customer service. Consistently achieving operational efficiency and high customer satisfaction.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Simply Smooth (Electrolysis & Laser)
Augusta, ME
10.2023 - Current
- Developed and implemented operational strategies to enhance client satisfaction and retention.
- Manage operations, including scheduling, inventory control, and vendor relations.
- Consistently maintained a clean, organized, and welcoming environment for clients.
- Expand offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
Owner/Operator
Little Learners Childcare Center
South China, ME
01.2007 - 02.2023
- Developed and implemented age-appropriate curriculum to enhance child development and learning outcomes.
- Managed daily operations, ensuring compliance with state regulations and safety standards in childcare.
- Trained and mentored staff on best practices for early childhood education and care techniques.
- Established positive relationships with families, fostering communication and support for children's growth.
- Oversaw budgeting and financial management to maintain operational efficiency and sustainability.
- Evaluated program effectiveness through regular assessments, refining approaches based on feedback and outcomes.
- Managed day-to-day business operations.
Sales/Customer Service Representative
Fair Point Communications
China, ME
08.2003 - 12.2004
- Assisted customers with inquiries and resolved issues via phone and email communications.
- Documented customer interactions in CRM system to ensure accurate record-keeping and follow-up.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Educated customers on services, products, and troubleshooting techniques to empower self-service solutions.
- Processed service orders and account changes efficiently, maintaining compliance with company policies.
- Adapted quickly to new software tools and updates, ensuring seamless customer support operations.
Education
Hair Removal
Electrolgy Institue of New England
Tewksbury, MA10.2023
High School Diploma -
Erskine Academy
South China, ME06.2002
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Inventory management
- Payroll processing
- Relationship management
- Operational reporting
- Budget development
- Performance analysis
- Financial planning
- Client relationship management
- Customer service
- Dependable and reliable
- Customer-oriented
Timeline
Owner/Operator
Simply Smooth (Electrolysis & Laser)
10.2023 - Current
Owner/Operator
Little Learners Childcare Center
01.2007 - 02.2023
Sales/Customer Service Representative
Fair Point Communications
08.2003 - 12.2004
Hair Removal
Electrolgy Institue of New England
High School Diploma -
Erskine Academy