Amanda Granados
Camarillo,CA
Summary
Experienced with building and maintaining client relationships in insurance sector. Utilizes in-depth knowledge of insurance products and market trends to offer tailored solutions. Track record of successful negotiation and risk management.
Overview
9
9
years of professional experience
Work History
Insurance Sales Agent
Covered/Blend Insurance Agency
04.2021 - Current
- Identify client needs, advises on insurance coverage
- Implement strategies to sell insurance, effectively explain gaps in coverage, succeeded in offering and cross selling additional products
- Analyze information in insurance applications, screen applicants on the basis of set criteria and determine the risk of insuring a client
- Process new business applications
- Remit payments, remit invoices for payments to the mortgage carriers
Insurance Agent
Westwood Insurance Agency
10.2017 - 04.2021
- Handled all the customer service duties, resolved customer discrepancies
- Exceeded all sales and cross sales goals
- Handled claims first notice of loss calls
- Resolved customer billing questions and processed payments
- Processed new business applications, cancellation requests and change requests
- Analyze information in insurance applications, screen applicants on the basis of set criteria and determine the risk of insuring a client
- Remitted applications, endorsements, and payments adhering to agency procedure manual
- Succeeded in cross-selling insurances and assisted the client in quoting applications
- Succeeded in exceeding production goals
Customer Service Representative
Alliance United
02.2016 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associates of Arts - Business Management
University of Phoenix
01.2012
General Education -
Cleveland High School
Reseda, CA01.1996
Skills
- Customer service
- Insurance sales
- Policy analysis
- Client retention
Timeline
Insurance Sales Agent
Covered/Blend Insurance Agency
04.2021 - Current
Insurance Agent
Westwood Insurance Agency
10.2017 - 04.2021
Customer Service Representative
Alliance United
02.2016 - 06.2017
General Education -
Cleveland High School
Associates of Arts - Business Management
University of Phoenix
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