Amanda Graves
Philadelphia,PA
Summary
Looking for a position that uses clinical skills while offering the opportunity to increase clerical skills and provide different ways to help support the practice.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Children's Hospital of Philadelphia, CHOP
11.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Oriented and trained new staff on proper procedures and policies.
Bartender Server
Goodtime Tavern
06.2017 - Current
- Greet customers and take food and beverage orders
- Mix and serve alcoholic and non-alcoholic beverages to customers
- Check and validate customers’ identification to uphold company policies and federal regulations
- Calculate bar tabs and collected and processed payments
- Monitor customers intake and prohibit sale of alcohol to intoxicated customers
Medical Assistant
Jefferson Pain Management
10.2020 - 11.2022
- Greet more than 35 patients daily, prepare them for exam, and access and record vital signs
- Collected lab specimens and performed basic tests
- Input information and updated patient electronic medical records
- Answered telephones, greeted patients, and assisted front office staff as needed
- Contacted insurance carriers to obtain authorizations, notifications, and pre-certifications for patients
- Maintained exam rooms and supplies
- Answered phone calls and scheduled patient appointments
Medical Assistant
Medical Associates of Bridesburg
06.2019 - 10.2020
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Performed basic physical assessment of newborns and infants
- Received the chief complaint and wrote down details if an injury accrued, along with patient vitals such as B/p, height, weight, temperature, pulse rate and oxygen level
- Performed in-house lab testing including rapid strep, HCG, Flu testing, INR’s, and glucose testing
- Performed various clinical duties such as EKGs, nebulizer treatments, irrigating ears, phlebotomy, injections, immunizations, sterile field tray setup, autoclave etc
- Answered phone calls and scheduled patient appointments
Sales Associate
B-Tan Tanning Salon
04.2018 - 07.2020
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Cleaned tanning booths and beds after each use; sustained a 'hospital-clean' environment
- Completed all stocking and organizing tasks in assigned sales area
Medical Assistant Externship
Penn Internal Medicine - J. Edwin Wood Clinic
07.2018 - 08.2018
- Triage patients-vitals, chief complaint, medical history, medications, etc, data entry in EMR
- Assist answering phone calls, confirming appointments, faxing documents, handling incoming and outgoing mail
- Perform injections, EKGs, venipunctures and blood sugar tests
- Ensured the cleanliness and maintenance of exam rooms, equipment
- Restocked supplies for the facility
Counter Person
City View Pizza & Grill
11.2016 - 11.2017
- Greeted and assisted customers professionally and positively
- Dealt with customer complaints appropriately
- Helped coworkers with store duties as required
- Received phone calls and forwarded to concerned employees
- Pulled customer orders quickly and accurately
Operations Assistant Manager
Dollar Tree
06.2012 - 11.2016
- Cashier with excellent interpersonal communication
- Greeted customers & assisted with purchases
- Coordinated inventory control & stocked merchandise
- Coordinated & planned all product displays
- Processed customer transactions & maintained cash drawer
- Aided when necessary
- Resolved customer disputes in calm and intelligent manner
Education
Nursing
Community College of Philadelphia
PhiladelphiaMedical Assistant Diploma -
Brightwood Career Institute
09.2018
High School Diploma -
Charles Carroll High School
Philadelphia, Pennsylvania06.2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Phlebotomy
- CPR
- Immunization administration
- Inventory and supply management
- Maintaining confidentiality
- Professionalism and ethics
- Patient-focused care
- Vital signs monitoring
Certification
- NHA Certified Clinical Medical Assistant, 10/27/18, 10/27/22
- Basic Life Support – American Heart Association, 12/08/20, 12/08/22
Timeline
Medical Assistant
Children's Hospital of Philadelphia, CHOP
11.2022 - Current
Medical Assistant
Jefferson Pain Management
10.2020 - 11.2022
Medical Assistant
Medical Associates of Bridesburg
06.2019 - 10.2020
Medical Assistant Externship
Penn Internal Medicine - J. Edwin Wood Clinic
07.2018 - 08.2018
Sales Associate
B-Tan Tanning Salon
04.2018 - 07.2020
Bartender Server
Goodtime Tavern
06.2017 - Current
Counter Person
City View Pizza & Grill
11.2016 - 11.2017
Operations Assistant Manager
Dollar Tree
06.2012 - 11.2016
Medical Assistant Diploma -
Brightwood Career Institute
High School Diploma -
Charles Carroll High School
- NHA Certified Clinical Medical Assistant, 10/27/18, 10/27/22
- Basic Life Support – American Heart Association, 12/08/20, 12/08/22
Nursing
Community College of Philadelphia
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