Amanda Green
Fair Bluff,NC
Summary
Dynamic professional with a proven track record in customer relations and small business operations at Sparkle Pro Cleaning LLC. Expert in relationship building and business planning, I enhanced customer satisfaction through exceptional service and efficient processes, leading to increased repeat business and referrals. Skilled in financial management and effective communication.
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
9
9
years of professional experience
Work History
Owner
Sparkle Pro Cleaning LLC
04.2025 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Teacher's Assistant
Edu-care Preschool Day Care
07.2022 - 02.2025
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
Customer Care Representative
TRUIST
02.2022 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Bookkeeper
Lees Lawn Care And Equipment
04.2016 - 03.2023
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Education
GED -
Bladen Community College
Bladenboro, NCSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business planning
- Negotiation
- Sales leadership
- Sales strategy development
- Customer service
- Quality assurance
- Desktops, laptops, and mobile devices
- Performance improvement
Timeline
Owner
Sparkle Pro Cleaning LLC
04.2025 - Current
Teacher's Assistant
Edu-care Preschool Day Care
07.2022 - 02.2025
Customer Care Representative
TRUIST
02.2022 - 11.2024
Bookkeeper
Lees Lawn Care And Equipment
04.2016 - 03.2023
GED -
Bladen Community College