AMANDA GREY CUNNINGHAM
Fuller Life Counseling Services
Hartsville,TN
12
years of professional experience
Dedicated Licensed Master Social Worker with experience helping clients address behaviors and implement life changes. Develops and implements training for staff and attends seminars and conferences for professional development and growth. Continuously improves processes and services to support patient care, team building, education, and research.
Work History
Therapist
9 Months- Conducted comprehensive intake assessments to develop individualized treatment plans and therapeutic goals.
- Facilitated evidence-based individual and group therapy sessions addressing anxiety, depression, trauma, and relationship concerns.
- Documented clinical progress notes, treatment updates, and care coordination in compliant records systems.
- Collaborated with psychiatrists, physicians, and case managers to support integrated client care.
- Provides individual and group therapy for substance use, mental health, IOP, and DUI clients.
- Sees male clients at the MARC Center in Bowling Green, Kentucky twice a week.
- Delivers court-ordered therapy.
- Conducts assessments, treatment planning, and ongoing clinical services for clients addressing substance use and co-occurring mental health needs.
- Maintains clinical documentation and collaborates with multidisciplinary teams as needed.
BEHAVIORAL HEALTH ADMINISTRATOR
3 Years 5 Months- Supervise subordinate staff in the performance of their duties and evaluate as prescribed by company policy.
- Coordinate and direct mental health daily activities and long term objectives for providing :mental health services to inmates
- Oversee the departments participation in the various internal and external audits by regulatory and oversight agencies
- Manage administrative responsibilities for the facilities mental health operations.
- Make recommendations for process improvement and contribute to the development and implementation of both long and short term policies and plans.
- Ensure mental health services are provided to inmates within required time frame
- Conduct meetings, attend staff meeting, promote communication and proper flow of relevant information between administration, staff and inmates
- Confer with clinical staff to gather and provide information concerning patient' mental health needs
- Ensure treatment activities are well integrated and ensure patient care follow through occurs
- Make regular rounds in segregation and other housing areas to assess inmate adjustment and mental health treatment needs
- Serve as a member of the institution Segregation Review panel, Special needs treatment plan committee, and facilitate and lead the Gender Accommodation Review committee
- Conduct mental health screenings, assessments
- Provide therapy to inmates, develop and implement individual treatment plans based on evaluation of needs and level of functioning
- Document treatment and evaluation activities in the healthcare record for each inmate
OWNER/OPERATOR
4 Years- Led startup and opening of Senior Care business and provided business development, creation of operational procedures and workflow planning.
- Assessed, optimized, and elevated operations to target current and expected demands.
- Enhanced operational performance by developing effective business strategies, systems, and procedures.
- Promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers.
- Identified client business and operational needs and introduced services to provide solutions.
- Case Management
- Care Management
- Care Management
- Participated in networking events to establish and cement community ties and industry connections.
- Developed business and marketing plans and prepared monthly financial reports.
- Determined clients' immediate and future needs to recommend appropriate services to meet individual needs.
DIRECTOR OF CLINICAL SERVICES
1 Year 10 Months- Responsible for adherence to all applicable licensing, supervision, billing, documentation requirements and overseeing the timeliness and quality of a staff member's clinical work. Responsible for providing supervision to all employees, oversight of case record reviews, performance improvement, quality improvement and utilization review to include all other required monthly reports.
- Evaluates and provides therapeutic interventions for adults diagnosed with severe and persistent mental illnesses. Assessments performed with complete formulation, differential diagnosis, treatment and safety planning.
- Provides individual therapy and group services rooted in evidence based practice. Coordinates therapeutic groups and activities schedules.
- Coordinates clinical and counseling services for the program. Provision of short- and long-term psychotherapy to a caseload of psychiatrically diagnosed individuals within the integrated outpatient treatment program.
- Completes employee evaluations and performance improvement plans.
- Investigate all grievances and incidents along with the Program Director completing all required documentation.
- Performs chart audits, conducts quality assurance and reports on performance improvement data. Ensure qualitative, accurate and timely documentation.
- Assists staff with diagnosis, treatment planning decisions and counseling approaches
- Makes recommendations regarding promotion or demotion of clients to new program levels
- Coordinates the reintegration process to assure that all clients have suitable plans in place upon completion of treatment and connect to aftercare services.
- Works as a member of a multidisciplinary treatment team and practices client centered and holistic care. Facilitates weekly team meetings, case conferences, clinical and administrative team meetings.
- Ensure qualitative, accurate and timely documentation.
- Communicates effectively with client, collateral contacts, outside agencies, referring agencies, and/or outside providers as needed for continuity of care.
- Maintains appropriate and timely documentation of clinical services and related clinical contacts in accordance with OMB and OASAS regulations and organizational expectations.
- Performs clinical, compliance, and administrative duties as instructed.
- Assist in the development of Evidence Based Practices Group Curriculums in collaboration with the team.
- Assist in the creation or enhancing of group curriculums for new or upcoming group cycles.
- Attends professional meetings, educational conferences, and workshops, in order to maintain and improve professional competence
- Provide clinical/task supervision for agency interns MSW, MHC, BSW, CASAC, CASAC-T,Peer support & administrative staff.
- Conduct seminars and training for other clinical staff on various mental health diagnoses.
- Facilitate interdisciplinary treatment teams and case conferences to determine client care and treatment planning.
- Provide crisis intervention on as needed basis.
- Provide clinical oversight and quality assurance to all unlicensed and licensed staff clinicians who provide substance and alcohol use services in outpatient opioid treatment program.
- Responsible for the daily operations and performance of the program
- Manages clinic operations to budget and planned results
- Interviews, hires, trains, evaluates, manages, counsels and terminates subordinate personnel
- Works closely with staff via weekly supervision to ensure the completion of performance goals. Provides ongoing, regular feedback and performance evaluation to clinicians on the quality and timeliness of their clinical work as well as their caseload. Also solicits feedback from clinicians regarding supervision and whether needs are being met
- Monitor caseloads and ensure the supervisees comply with all agency, clinical, legal and ethical practices.
- Oversight and monitoring of billable hours of service required. Provide support, training, and remediation where needed to assist supervisees in meeting program's billing expectations and caseload requirements, charting, recordkeeping, documentation standards and all other quality assurance standards
- Ensures all administrative and clinical policies and procedures are implemented appropriately and effectively. Also ensures all medical and other services to which patients may be referred are known to staff and made available to patients
- Communicates with and ensures compliance with regulatory bodies (OASAS, Joint Commission, DEA, DOCSS, and SAMHSA) to include state and federal regulations
- Assists with partnering opportunities and other critical relationships to drive census growth and meet regulatory requirements
- Works closely with Medical Director, Program Director, Assistant Director in a variety of areas including but not limited to: compliance with federal and state rules; laws and regulations; compliance with Joint Commission, SAMHSA, OASAS and DEA; performance improvement initiatives; productivity goals; quality client care; customer service; operational enhancement; growth of client census; contractual requirements; standardization and conformity; best practices and plans for continuous improvement
- Participates in community relations and development activities to drive and maintain census
- Identifies and implements tactical steps to increase and retain census and productivity amongst staff
- Participates in activities to keep company connected within appropriate circles such as client and community advisory board meetings
- Identifies training needs and makes recommendations. Provides education and training opportunities to all staff to meet required annual training needs for program
- Participates collaboratively as part of a multidisciplinary team, able to proactively collaborate with other supervisors and program director to ensure best possible training for supervisees and service delivery for clients
- Participates in monthly clinical and medical staff meetings to include incident review committee, client satisfaction surveys, PI, QI, UR and chart reviews and chart review findings
- Participates in Acacia meetings, program meetings and required trainings as required
- Contributes to introductory and annual performance evaluations of clinical staff. Helps staff identify personal development goals for the year and collaboratively monitors progress toward these goals
- Leads effort to identify, hire and train personnel with cultural diversity to meet the future clinic needs based on patient demographics-identifies cultural community leaders and networks
- Perform additional relevant duties as requested by supervisor/management.
SOCIAL WORKER, LMSW & SOCIAL WORK INTERN
11 Months- Assist in the assessment, planning, arranging, and implementing of psychosocial programs.
- Responsible for the content of education and counseling programs for both individual patients or groups of patients and serves as liaison to community, individuals and groups as appropriate.
- Counsel patients and interpret to professional and lay groups the special psychosocial needs of patients by identifying psychosocial disorders.
- Conduct surveys and studies relating to psychosocial status and patterns of population groups as directed.
- Provide individual, couples, family and group psychotherapy for persons with mental health and substance abuse disorders.
- Participate in multidisciplinary treatment team meetings.
- Conduct in house laboratory testing and analysis for routine drug and alcohol assessment (urinalysis and breathalyzer).
- Review and evaluate recent psychosocial health research and interpret it to professionals and patients.
- Perform short term counseling and crisis intervention as necessary.
- Assist in the implementation of community and social programs as a professional counselor in accordance with NHSI grants/contracts with federal, state, and local agencies and mandates of service requirements with those grants/contracts.
- Prepare psychosocial educational materials as needed or required.
- Coordinate with clinical, health education, community health and other staff members in the provision of services to patients. Provide referrals for services needed.
- Coordinate with other organizational entities involved in psychosocial and mental health services.
- Use tests, measurements, and measurement scale for general and specific assessments as well as objective patient criteria in the provision of services and evaluation procedures.
- Provide in-service presentations to staff as needed or required.
- Provide community service information as an outreach worker as required.
- Conduct health related educational presentations to both adults and teens in school and clinical settings.
SOCIAL WORKER
1 Year 10 Months- Arranged and facilitated support groups, life skills education programs and supportive counseling for survivors by coordinating appropriate trained and licensed service providers.
- Visited clients at residence for home study assessments to assist law enforcement and capacity decisions.
- Practiced cognitive behavioral therapy, motivational enhancement, and case management.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Coordinated care for medically complex, emotionally complex, and cognitively complex clients experiencing difficulties obtaining services.
- Administered conflict resolution strategies to help families work through disputes.
- Maintained through case history records and wrote detailed case notes.
- Liaised between clients and community agencies to arrange assistance in housing, benefits, and other care issues for clients.
- Maintained lists of resources helpful to clients.
- Case Management
- Care Management
- Developed workable solutions for recurring problems for individuals and families.
- Completed intake assessments with clients, families and outside agency partners following case completion.
- Collaborated with the Elder Abuse Multidisciplinary Team of Chautauqua & Cattaraugus Counties to produce best possible results for clients.
- Referred patients to community resources for mental health treatment, law enforcement referrals, adult protective services, and office of aging for older adults.
- Maintained confidential case documentation.
DIRECTOR OF SALES AND MARKETING
1 Year 5 Months- Established and maintained consistent and vibrant corporate image through all product lines, represented companies at trade events and developed strategic relationships with key prospects.
- Monitored competitor products and services and maintained relationships with industry influencers and key strategic partners to identify improvement areas and grow customer base.
- Planned and oversaw advertising and promotion activities, including print and social media and recommended product positioning and pricing strategy to attain largest long-term market share.
- Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing, and targeting new community and client relationships.
- Developed and implemented strategic marketing plans, sales plans, and forecasts to achieve corporate objectives for products and services.
- Secured sales targets by building successful sales teams, preparing yearly sales, and marketing budgets and implementing strategic action plans.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Created and delivered in-depth sales presentations to potential clients and their families.
- Case/Care Management of residents/families
- Cultivated strong professional relationships with community partners to drive long-term business development.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales, and value-added presentations.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Created presentation materials for sales, customer relations, and management purposes.
- Supported all sales team members to drive growth and development.
EXECUTIVE PROPERTY MANAGER
3 Years 3 Months- Enforced occupancy policies and procedures by confronting violators and taking corrective action.
- Case Management for residents of the facility.
- Analyzed market data to identify prospective development sites.
- Maintained property by resolving tenant complaints and enforcing rules of occupancy.
- Collected rent from tenants, paid bills and forecasted annual budget for Fairway Pointe Senior Village.
- Contracted with tenants by negotiating leases and collecting security deposits.
- Liaised between company and owners to address and remedy ongoing concerns.
- Recommended clarifications and changes in program policies to the director of property management.
- Fully abstracted all leases and entered all pertinent information into management systems.
- Oversaw daily operations, maintenance, and administration of various properties.
- Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
- Reviewed and interpreted vendor contracts to effectively enforce all requirements.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Coordinated maintenance and repair requests with the Corporate Maintenance department and contacted contractors for bid proposals.
- Showed tenants around properties, highlighting features, and redirecting concerns to capture interest.
- Planned and conducted community roundtable meetings on yearly basis to enable residents to voice concerns and provide forum for issues to be addressed.
- Inspected grounds, facilities, and equipment to determine repair and maintenance needs.
- Fostered good working relationships with owners, residents, and board members.
- Prepared detailed budgets and reports on financial conditions of Fairway Pointe Senior Village property for Calamar Management Group.
- Developed strong, professional relationships with community partners and residents by initiating collaboration and delivering exemplary service and engagement.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Oversaw the budgeting process for five assigned properties.
- Developed and implemented a strategic plan for property management.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Compiled and conveyed all operational and financial data to the regional manager.
Education
PhD - Psychology and Counseling
Currently enrolled (Last class session)
Master of Social Work - Social Work
Graduation with Distinction
BBA - Business Administration and Management
Bachelor of Science - Interdisciplinary Studies (Education/English)
Skills
Community outreach expert
Grief and bereavement counseling
Confidential documentation/recordkeeping
Strategic planner
Trauma-informed therapy
Bio-psycho-social assessments
Person-centered & Patient-centered care
Motivational Interviewing
Team & staff development
Alcohol & Addiction
Family therapy
ADHD/ADD
Medication Assisted Treatment (MAT)
Cognitive behavioral therapy
Case Management
Group Therapy
Timeline
Therapist
Fuller Life Counseling Services
02.2026 - CurrentRead More
BEHAVIORAL HEALTH ADMINISTRATOR
CoreCivic-Trousdale Turner Correctional Complex
09.2022 - 02.2026Read More
SOCIAL WORKER, LMSW & SOCIAL WORK INTERN
The Chautauqua Center
09.2021 - 08.2022Read More
DIRECTOR OF CLINICAL SERVICES
Acacia Network- Safe Point Lighthouse
11.2020 - 09.2022Read More
SOCIAL WORKER
Center for Elder Law and Justice
10.2019 - 08.2021Read More
OWNER/OPERATOR
Chase Senior Care Solutions
10.2018 - 10.2022Read More
DIRECTOR OF SALES AND MARKETING
Brookdale Senior Living
07.2017 - 12.2018Read More
EXECUTIVE PROPERTY MANAGER
Calamar Management Group Inc.
04.2015 - 07.2018Read More
SUNY At Fredonia
Bachelor of Science from Interdisciplinary Studies (Education/English)
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Jamestown Business College
BBA from Business Administration and Management
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Capella University
Master of Social Work from Social Work
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Regent University
PhD from Psychology and Counseling
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