Amanda Grignon
Ogden,USA
Summary
Eager to leverage my adeptness at rapid learning and enthusiasm for collaborative team environments within a global company. Seeking a role where I can effectively manage client accounts, catering to a diverse range of needs, and contributing to their organizational success through proactive solutions and dedicated support.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Rotech Healthcare Inc.
Ogden, UT
03.2025 - Current
- Approval specialist, qualifying patients through medicare/medicaid requirements for RADs and NIVs based on ABGs, FiO2, and titration tables.
- Field resolution specialist, specializing in deficient accounts, coordinating with insurance providers to support medical necessity documentation after original denial.
- Coordinate and secure insurance authorizations for durable medical equipment (DME) by submitting requests through insurance and third-party portals.
- Review and apply appropriate CPT/HCPCS codes to ensure accurate billing and compliance.
- Monitor patient accounts, making adjustments and resubmissions as needed when authorizations are delayed or past due.
- Collaborate with patients, physician offices, and clinical staff to obtain medical documentation, clinical notes, and signed orders required for DME approvals.
- Maintain clear communication with patients to provide updates, resolve billing inquiries, and ensure a smooth authorization process.
- Ensure compliance with insurance policies, regulatory standards, and company procedures to maximize approval rates and minimize claim denials.
Virtual Receptionist/Service
Call Jill’s Office
Ogden, UT
09.2024 - 02.2025
- Experience working as a virtual receptionist for multiple small businesses, where I specialize in answering a variety of customer inquiries.
- Provided efficient, and professional support by answering basic questions about HVAC systems, small appliance repairs, plumbing, and electrical services.
- Involves managing calls, scheduling appointments, and ensuring smooth communication between customers and technicians.
- With a strong understanding of these industries, was to provide accurate and helpful information to clients, enhancing their overall experience.
Deposits Department
Remittance Processing (RP) unit within Wage & Investment Internal Revenue Service
Ogden, UT
12.2023 - 07.2024
- Knowledge of a variety of tax forms and related documents for all master files, transaction codes, taxpayer due dates, and tax periods to determine correct processing for the taxpayer accounts; accurately apply payments with quality control.
- Maintaining a variety of work operations in rapid succession to meet deposit cycles, deal with changing priorities, and rapidly process payments with accuracy.
- Examines original documents for completeness of all information necessary to process, rejects documents and sends to research for missing and unclear information to ensure all material is present for processing the work.
- Reviews documents for specific requirements necessary for processing. Processes the documents correlating year and/or year specified by taxpayer either individual or business-related information.
- Both Transcribes and Key Verifies a wide variety of taxpayer prepared tax returns to ensure quality control over all information and payments to the IRS.
Lead Pricer/Online Sales
Big Deal Outlet
Ogden, UT
11.2020 - 10.2023
- Processes and prepares product. Including sorting, entering products into the computer, pricing and other general warehouse assignments as needed.
- Test, inspect, and price retail products, wrap finished pallets, use a pallet jack to stage finished product, Clean the Warehouse area as needed and Empty garbage receptacles as needed.
- List High priced and wanted items on eBay as well as Poshmark. Ship items using a variety of carriers daily.
Scaling/Shipping/Receiving
Honeyville Inc.
Ogden, UT
08.2018 - 09.2019
- Received products, and input into SCANCO inventory system. Verified, sampled, and delivered to blending department adhering to all Good Manufacturing Practices.
- Batched, sorted and weighed products per customer recipe request. Sealed all product partials according GMP standard ensuring a quality product.
- Labeled, shipped and performed cycle counts to insure inventory controls.
Quality Assurance/ Sampling Technician
Capstone Nutrition
Ogden, UT
09.2017 - 08.2018
- Received products, and input into inventory system. Verified, sampled and sent to lab adhering to all Good Manufacturing Practices.
- Batched, sorted and weighed products per customer's request. Sealed all product partials in accordance with GMP standards ensuring a quality product.
- Labeled, shipped and performed cycle counts to insure inventory controls.
- Assure compliance to CFR 21 Part 111.0.
- Accountable for the quality of work. Accurately and timely record information on specified documents.
- Accurately report daily work metrics.
Emergency Customer Service Representative
AAA Emergency Road Service
Clearfield, UT
12.2016 - 09.2017
- Answered incoming calls using multiple internet platforms; to assist with the customer's roadside emergency.
- Acquired, and input all necessary information accurately, in a calm, timely manner.
- Dispatched all required vendors, or emergency services, per each customer personal needs.
- Recognize, promote and process membership sales opportunities.
- Verifies completed status of call and closes out on system.
Skills
- Documentation review
- Microsoft Office
- Filing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Administrative support
Languages
English
Timeline
Customer Service Representative
Rotech Healthcare Inc.
03.2025 - Current
Virtual Receptionist/Service
Call Jill’s Office
09.2024 - 02.2025
Deposits Department
Remittance Processing (RP) unit within Wage & Investment Internal Revenue Service
12.2023 - 07.2024
Lead Pricer/Online Sales
Big Deal Outlet
11.2020 - 10.2023
Scaling/Shipping/Receiving
Honeyville Inc.
08.2018 - 09.2019
Quality Assurance/ Sampling Technician
Capstone Nutrition
09.2017 - 08.2018
Emergency Customer Service Representative
AAA Emergency Road Service
12.2016 - 09.2017