RIAN TOUSSAINT
Lewisville,USA
Summary
Licensed Texas Property & Casualty Insurance Professional experienced in customer service, claims support, and administrative operations. Delivered enhanced efficiency and client satisfaction through expertise in policy processing and documentation review. Focused on accuracy and detail in high-pressure environments, leveraging strong communication and multitasking skills.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Envision Radiology
09.2022 - 07.2025
- Resolved scheduling conflicts to boost patient satisfaction and service delivery.
- Coordinated appointments to streamline operations and optimize patient flow.
- Managed patient calls to enhance appointment scheduling accuracy.
Customer Service Representative
Farmers Insurance Group
02.2022 - 09.2022
- Assisted agents with auto policy tasks, improving customer satisfaction and retention rates.
- Processed payments and reinstatements, increasing client service efficiency.
- Supported policy rewrites and quotes, streamlining operations.
Customer Service Representative
Rx-Pharmacy Walgreens
04.2020 - 01.2022
- Facilitated payments, enhancing customer satisfaction through effective communication.
- Assisted patients with appointment scheduling and registration processes.
- Handled incoming calls, addressing inquiries and resolving issues promptly.
- Managed patient records, ensuring accuracy and confidentiality of information.
Customer Service Advocate
Molina Healthcare
02.2018 - 06.2020
- Clarified coverage details, resolving authorization issues, improving member experience.
- Clarified coverage details and resolved authorization issues, improving member experience.
- Guided members in selecting new primary care physicians to enhance healthcare access.
Collections Representative
Capital One
02.2017 - 12.2017
- Assisted customers with payments on delinquent accounts.
- Managed customer accounts to ensure timely payments and clear communication.
- Resolved billing disputes by investigating account discrepancies and facilitating resolutions.
- Utilized company software to track collections progress and update customer records.
Customer Service Representative
Korean Home Health
07.2011 - 09.2017
- Assisted patients with mental health disorders.
- Answered phone calls and scheduled appointments, ensuring efficient communication and service delivery.
- Supported patients with bathing and grooming, enhancing their comfort and dignity.
- Monitored team performance and provided training to enhance skills.
Claims Representative
State Farm
Irving, Texas
09.2014 - 01.2016
- Answered incoming calls from individuals affected by disasters like hurricanes or tornadoes, providing immediate support and guidance.
- Resolved issues for clients whose homes were destroyed during a tropical storm, facilitating their claims process and alleviating stress.
- Processed insurance claims efficiently and ensured consumers were satisfied with insurance plans.
Customer Service Representative
Johnson Control
02.2013 - 11.2014
- Responded to incoming calls from customers, addressing their inquiries.
- Assisted customers with reactivating badges to enter the premises.
- Resolved badge reactivation issues to restore customer access promptly.
Customer Service Agent
Connextions
04.2012 - 11.2014
- Resolved member and provider concerns regarding benefits through inbound calls.
- Clarified prescription drug plan and related programs for customers.
- Assisted customers with inquiries and resolved issues promptly.
- Utilized customer relationship management software to track interactions.
- Provided support in processing orders and managing returns effectively.
Human Resource Executive Assistant
Yardi Systems
Irving, Texas
12.2012 - 03.2013
- Guided potential customers in identifying suitable properties by providing detailed information on locations and amenities.
- Supplied leasing agents with relevant customer insights to match them with homes based on budget and preferred neighborhoods.
- Managed scheduling and calendar coordination for senior executives in a fast-paced environment.
- Organized and maintained employee records using HR management software for data accuracy.
- Assisted in the onboarding process by preparing materials and scheduling orientation sessions.
Cashier
Taco Bell
Carrollton, Texas
07.2011 - 02.2012
- Welcomed customers upon arrival at the front desk.
- Received customers’ orders professionally and promptly to enhance service experience.
- Handled cash and credit transactions.
- Monitored status of placed orders to ensure on-time delivery.
Roadside Specialist
Nova
Dallas
07.2010 - 08.2011
- Answered incoming calls and assisted rental car agency Avis/Budget customers.
- Probed customer issues to identify problems.
- Documented information in system application and followed up with customers to ensure comprehensive service and support.
- Documented information via system application and followed up with customers.
Workers compensation
Catastrophe Management Solutions
- Evaluated workers compensation cases for appropriateness of care, cost effectiveness and compliance with state regulations.
- Provided support for workers compensation claims administration process including filing required documents with state agencies and tracking claim status updates.
- Investigated potential fraud in workers compensation claims.
Education
DIPLOMA -
West Jefferson High School
BUSINESS AND ACCOUNTING -
Master's Learning Institute
Skills
- Customer Service
- Claims Processing
- Insurance
- Policy Processing
- Payment Processing
- Documentation Review
- Service Efficiency
- Client Retention
- Conflict Resolution
- Customer relations
- Call management
- Task management
- Time Management
- Appointment Management
- Operational Support
- Relationship management
- Team collaboration
- Adaptability
- Decision-making
- Critical thinking
- Task prioritization
- Customer education
- Product knowledge
- Microsoft Office
- Excel
- PowerPoint
- Word
- CRM software
- QuickBooks
- PeopleSoft
- Bookkeeping
- Documentation
- Service Promotion
- Property and Casualty Insurance
- Underwriting Support
- Policy Review
- Insurance agency experience
- De-escalation
- Coordination
- Coordination
- De-escalation
Timeline
Customer Service Representative
Envision Radiology
09.2022 - 07.2025
Customer Service Representative
Farmers Insurance Group
02.2022 - 09.2022
Customer Service Representative
Rx-Pharmacy Walgreens
04.2020 - 01.2022
Customer Service Advocate
Molina Healthcare
02.2018 - 06.2020
Collections Representative
Capital One
02.2017 - 12.2017
Claims Representative
State Farm
09.2014 - 01.2016
Customer Service Representative
Johnson Control
02.2013 - 11.2014
Human Resource Executive Assistant
Yardi Systems
12.2012 - 03.2013
Customer Service Agent
Connextions
04.2012 - 11.2014
Customer Service Representative
Korean Home Health
07.2011 - 09.2017
Cashier
Taco Bell
07.2011 - 02.2012
Roadside Specialist
Nova
07.2010 - 08.2011
Workers compensation
Catastrophe Management Solutions
DIPLOMA -
West Jefferson High School
BUSINESS AND ACCOUNTING -
Master's Learning Institute