Amanda Guede
Morton,IL
Summary
Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
13
13
years of professional experience
Work History
Cosmetologist
Self Employed
10.2016 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- NOTE: This job will be closing at the end of the month
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
Cosmetology Teacher
Tricoci University Of Beauty Culture
12.2020 - 09.2023
- Advised students on attendance, grades and performance issues, mentoring to encourage successful course completion and targeted personal improvement.
- Contacted absentee students by text, email and phone to improve retention and motivate for continued success.
- Engaged students in classroom discussions and activities, supporting personal growth through individual check-ins and seminars tailored towards student interests.
- Conducted engaging classroom lectures and lab experiences based on course outlines and curriculum goals, supporting student learning and inspiration through strategic planning.
- Supported engaging classroom environment through interactive and creative means, tailoring learning props, makeup styles and products to suit individual interests.
- Followed [State] curriculum accurately with detailed lesson plans.
- Prepared students for [State] cosmetology exam with [Number]% success.
Salon Manager
Regis Hair Salon
06.2010 - 10.2016
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
Education
Teacher Training
Tricoci University of Beauty Culture
Peoria, IL05.2017
No Degree - Cosmetology
Midwest College of Cosmetology
12.2009
Skills
- Body Hair Removal
- Customer Preferences
- Client Consultations
- Manicures and Pedicures
Timeline
Cosmetology Teacher
Tricoci University Of Beauty Culture
12.2020 - 09.2023
Cosmetologist
Self Employed
10.2016 - Current
Salon Manager
Regis Hair Salon
06.2010 - 10.2016
Teacher Training
Tricoci University of Beauty Culture
No Degree - Cosmetology
Midwest College of Cosmetology