Amanda Guerrero
Unionville,TN
Summary
Dynamic manager with a proven track record at South Arrow Coffee Co, excelling in operations management and customer engagement. Skilled in staff training and inventory management, I foster a collaborative team environment while driving business development. Committed to quality and efficiency, I implement effective strategies that enhance productivity and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Manager/Owner/Operator
South Arrow Coffee Co
Chapel Hill, Tennessee
10.2024 - Current
- Oversaw daily operations and staff scheduling in a busy coffee shop environment.
- Trained new employees on customer service and beverage preparation standards.
- Managed inventory levels and conducted regular stock assessments for supplies.
- Implemented quality control procedures to maintain product consistency and safety.
- Developed promotional strategies to enhance customer engagement and sales.
- Coordinated team meetings to discuss performance, challenges, and solutions.
- Ensured compliance with health regulations and company policies during operations.
- Fostered a positive work culture through team-building activities and support initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Pharmacy Technician
Network HealthCare
Franklin, TN
12.2023 - 09.2024
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Managed opening and closing duties for pharmacy.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Performed routine data entry or document management.
Medical Records Clerk
Adventist Health System
Tehachapi, CA
07.2022 - 10.2023
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to be released to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed up with medical staff regarding missing information in patient records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Pharmacy Technician
Clinical Solutions
Franklin, TN
01.2022 - 02.2022
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted, measured and compounded medications following standard procedures.
- Coordinated verification and filling of daily prescriptions in high-volume.
Pharmacy Technician
California Correctional Institution
01.2010 - 10.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to Physician, and Nurse's questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Associate of Science - Pharmacy Technology
Santa Barbara Business College
Bakersfield, CA07.2009
High School Diploma -
Tehachapi High School
Tehachapi, CA06.2005
Skills
- Microsoft word
- Staff training
- Inventory management
- Customer engagement
- Team collaboration
- Problem solving
- Effective communication
- Leadership development
- Goal setting
- Business development
- Customer service
- Operations management
- Expense tracking
- Decision-making
- Marketing
- Budget control
- Problem-solving skills
- Time Management
- Reliable and trustworthy
Timeline
Manager/Owner/Operator
South Arrow Coffee Co
10.2024 - Current
Pharmacy Technician
Network HealthCare
12.2023 - 09.2024
Medical Records Clerk
Adventist Health System
07.2022 - 10.2023
Pharmacy Technician
Clinical Solutions
01.2022 - 02.2022
Pharmacy Technician
California Correctional Institution
01.2010 - 10.2021
Associate of Science - Pharmacy Technology
Santa Barbara Business College
High School Diploma -
Tehachapi High School