Amanda Gutierrez
Fort Collins
Summary
Results-driven professional with over 10 years in retail management. Expertise in multitasking, organization, and effective communication. Strong track record in optimizing store operations, managing payroll for 35+ employees, and enhancing team productivity through targeted coaching.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
2019.08 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance evaluations, providing feedback and coaching to staff.
- Assisted with hiring, training and mentoring new staff members.
- Optimized labor scheduling according to store needs while adhering to budget constraints.
- Approved regular payroll submissions for 35+ employees.
- Managed financial aspects of store operations, including budget planning and expenses.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers and patients.
Assistant Store Manager
Walgreens
2013.09 - 2019.08
- Interviewed, hired, and trained staff associates with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies and inventory shrinkage.
- Tracked employee attendance and punctuality, addressing repeat problems quickly.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Coached team members in product specifications and sales incentives.
Shift Lead
Walgreens
2010.08 - 2013.09
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with supplies.
- Trained and mentored team members on customer service best practices and product knowledge.
Customer Service Associate
Walgreens
2007.02 - 2010.08
- Provided exceptional customer service, resolving issues and complaints efficiently.
- Managed point-of-sale transactions accurately, ensuring smooth checkout experiences.
- Assisted in inventory management, restocking shelves to maintain product availability.
- Educated customers on promotions and loyalty programs.
Education
High School Diploma -
York High School
York, NESkills
- Multitasking and organization
- Problem-solving
- Friendly and positive
- Honest and ethical
- Accountable
- Outstanding communication skills
- Payroll management
- Shift scheduling
- Inventory management
- Training and mentoring
- Team building and leadership
- Recruitment and hiring
Certification
- CPhT - March 2018 to current
- PHAT - August 2024 to current
- WY Technician - March 2020 to current
- CPR Certification - August 2023 to current
Timeline
Store Manager
Walgreens
2019.08 - Current
Assistant Store Manager
Walgreens
2013.09 - 2019.08
Shift Lead
Walgreens
2010.08 - 2013.09
Customer Service Associate
Walgreens
2007.02 - 2010.08
High School Diploma -
York High School