Amanda Gutting
Summary
Results-oriented Team Leader with a strong focus on teamwork, problem-solving, and mentoring. Proven ability to empower teams, enhance performance, and maintain operational efficiency.
Overview
14
14
years of professional experience
Work History
Team Leader
Goodwill
Menomonie, WI
09.2024 - Current
- Supervised daily operations, ensuring efficient workflow and optimal team performance.
- Trained new team members on organizational policies and procedures to enhance operation.
- Coordinated inventory management, maintaining accurate stock levels and minimizing discrepancies.
- Implemented safety protocols, promoting a secure work environment for all employees and customers as Safety Captain.
- Developed tools to support ongoing staff development.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Baker/Cashier
Donut Sam's
Menomonie, WI
06.2023 - 12.2023
- Prepared and baked a variety of donuts.
- Operated baking equipment, maintaining safety and cleanliness.
- Trained new staff on baking techniques and equipment operation procedures.
- Provided exceptional customer service by addressing inquiries and fulfilling special orders.
- Complied with health and safety codes to protect staff and customers.
Housekeeper/Chef
Heritage of Elmwood
Elmwood, WI
08.2022 - 04.2023
- Maintained cleanliness and sanitation standards throughout facility, ensuring resident satisfaction.
- Provided exceptional customer service by responding to resident requests promptly and professionally.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Executed diverse menus, incorporating seasonal ingredients to enhance culinary offerings.
- Maintained kitchen safety and sanitation standards, ensuring compliance with health regulations.
Server/Bartender
Skoog's Parkside Supper Club
Menomonie, WI
04.2019 - 09.2019
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to maintain seamless service flow during peak hours.
- Trained new team members on operational procedures and customer engagement practices.
- Crafted and served cocktails efficiently.
- Developed knowledge of drink recipes and ingredients to enhance customer experience.
- Managed inventory levels, ensuring timely restocking of supplies and equipment.
- Established rapport with customers, fostering a welcoming environment and repeat business.
Sales Associate
Aldi
Menomonie, WI
12.2017 - 04.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and effective organization practices.
- Operated cash register efficiently, processing transactions with attention to detail and speed.
- Collaborated with team members to ensure store cleanliness and optimal product placement.
- Operated power equipment to transport materials across store efficiently.
Upfront Closer
Dairy Queen
Turtle Lake, WI
05.2012 - 05.2016
- Trained new employees on service standards and operational procedures for improved team performance.
- Oversaw daily operations, maintaining quality control and consistency in food preparation and presentation.
- Implemented efficient inventory management practices to reduce waste and optimize stock levels.
- Managed customer transactions, ensuring accurate cash handling and adherence to financial protocols.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service experiences.
Education
High School Diploma -
Turtle Lake High School
Turtle Lake05-2016
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Coaching and mentoring
Timeline
Team Leader
Goodwill
09.2024 - Current
Baker/Cashier
Donut Sam's
06.2023 - 12.2023
Housekeeper/Chef
Heritage of Elmwood
08.2022 - 04.2023
Server/Bartender
Skoog's Parkside Supper Club
04.2019 - 09.2019
Sales Associate
Aldi
12.2017 - 04.2019
Upfront Closer
Dairy Queen
05.2012 - 05.2016
High School Diploma -
Turtle Lake High School