Amanda Hall
Kings Park,NY
Summary
Dynamic educator in learning and organizational development with a proven track record at Northwell Health. Specializes in employee training and process improvement, effectively analyzing training outcomes to enhance staff performance. Expertise in project management and team collaboration drives operational excellence and fosters a culture of continuous improvement.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Learning and organizational development educator- EPIC Orders inpatient
Northwell Health
Melville
01.2025 - Current
- Participate in the development, implementation, and evaluation of training programs for use throughout the hospital, practice, corporate and site management; partners with managers, supervisors and trainers to ensure training programs and procedures are followed constantly.
- Conducts training sessions through blended approaches such as instructor led classroom training, Q&A sessions, side-by-side support, webinars and e-learning; analyzes and collaborates with staff and leadership in identification of problem areas resulting in recurring errors and duplicate records.
- Developed training materials, reference guides, and job aids; adjusted curriculum and schedule to meet training objectives and enhance participant understanding.
- Conducted training session surveys to gather feedback for future training improvements; recommended enhancements to management based on outcomes of training sessions.
- Assists in all aspects of the logistics surrounding training; ensures rooms and materials are available and in order for training sessions.
- Develops and delivers presentations to Physicians, Senior Management and stakeholders regarding impact, current state and trends. Educates hospital, practice, corporate and site management.
- Operated under general guidance, interpreting varied work assignments and making independent decisions on course of action.
Manager, Operations
Northwell health
East Setauket, NY
01.2024 - 01.2025
- Oversee daily operational needs of the office.
- Managed procurement of office supplies with Henry Schein, Staples, and Procurement to ensure seamless operational continuity.
- Managed physician on-call schedules and coordinated coverage during gaps.
- Partnered with senior leadership to resolve operational issues.
- Implement new workflow changes to help maintain patient satisfaction.
- Oversee all front desk staff, clinical staff, and surgical schedulers.
- Facilitated annual performance reviews for all staff to support professional development and assess performance.
- Organized team-building events to enhance staff morale and strengthen team cohesion.
- Onboard new physicians to the office.
- Schedule and obtain authorization for all surgeries/in-office procedures.
- Assisted in maintaining quality compliance standards in clinical operations..
- Run monthly Press Ganey reports and share results with staff and physicians.
- Maintain Physician outlook calendars and meetings.
- Filled in as Medical Assistant for multiple providers and assisted with in-office procedures during staffing shortages.
- Create physician templates and manage all template rules and changes.
- Maintained employee files and managed credentialing and competencies.
- Perform annual budget mitigation.
- Hold monthly staff meetings and weekly 1:1 meetings with staff.
- Knowledge of Soarian, Athena (GECB), Allscripts, Sunrise, EPIC, etc.
Supervisor, Operations
Northwell Health Physician Partners at Syosset
Syosset, NY
01.2022 - 01.2024
- Oversee daily operational needs of the office.
- Oversee all front desk staff, clinical staff, and surgical schedulers.
- Work with Senior leadership to trouble shoot issues as they arise.
- Implement new workflow changes to help maintain patient satisfaction.
- Managed office supply inventory to ensure availability for seamless daily operations. through Henry Schein, Staples, and Procurement.
- Maintain provider and employee timecards and payroll sign-off.
- Oversee physician on call schedules and arrange coverage when needed.
- Conducted annual performance reviews for all staff members to support professional development.
- Onboard new physicians to the office.
- Coordinated team-building events to enhance staff morale and collaboration.
- Maintain Physician outlook calendars and meetings.
- Hold monthly staff meetings and weekly 1:1 meeting with staff.
- Knowledge of Soarian, Athena (GECB), Allscripts, Sunrise, EPIC, etc.
- Filled in as Medical Assistant and assisted with in-office procedures during staffing shortages.
- Create physician templates and manage all template rules and changes.
- Supported quality compliance efforts by ensuring adherence to established protocols and standards..
New Patient Coordinator/ Financial Advisor
Stonybrook Southampton- Phillips Family Cancer Center
Southampton, NY
01.2021 - 01.2022
- Schedule and confirm new patient appointments.
- Obtain all medical records for New Patients.
- Secured authorizations for radiation treatments, facilitating timely patient care.
- Obtain authorizations for all radiology scans.
- Processed requests for financial assistance, supporting patients in accessing necessary treatments.
- Directed incoming calls to appropriate staff, ensuring efficient communication and task delegation.
- Applied knowledge of various medical software systems to enhance workflow and patient care.
Senior Administrative Support Coordinator
Northwell Health- Imbert Cancer Center
Bay Shore, NY
01.2019 - 01.2021
- Ensured timely coordination of patient treatments through management of pending list. Coordinate chemo treatments with radiation schedules.
- Schedule and confirm patient appointments and treatments.
- Obtained all medical records for new patients to facilitate timely treatment initiation.
- Request and send out pathology slides for review.
- Maintain on call MD schedule.
- Assist in training new hires.
- Knowledge of DOH compliance standards.
- Maintained updated TES batches to support smooth workflow and operational efficiency.
- Answered telephones and directed calls and tasks to appropriate staff to ensure effective communication.
Practice Secretarial Associate
Northwell Health Fertility
Smithtown, NY
01.2018 - 01.2019
- Schedule and confirm patient appointments and consultations.
- Schedule and arrange in office procedures.
- Provide patients with procedure instructions.
- Completed insurance verification and claim forms to facilitate timely patient billing.
- Managed billing processes to ensure timely invoicing.
- Processed GECB charge entries, ensuring accurate billing for services rendered.
- Maintain QUIC lists and authorizations.
- Answered telephones and directed calls to appropriate staff to ensure efficient communication.
- Prepared patient charts for review by healthcare professionals.
Practice Medical Assistant
Northwell Health Physician Partners OBGYN
Huntington, NY
01.2016 - 01.2018
- Obtain vital signs.
- Conducted blood draws to facilitate laboratory testing for patient diagnosis.
- Ensured lab compliance with safety and regulatory standards.
- Cleaned and stocked exam rooms to prepare for patient visits.
- Assist all physicians within office procedures.
- Maintain obstetric charts and patient progress.
- Prepared charts for daily schedule to streamline patient flow.
- Send over Cesarean and induction booking forms and charts to Labor and Delivery.
Education
Health Administration - bachelor’s degree, master’s degree
Southern New Hampshire University
09-2028
EpicCARE Ambulatory Credentialed
07-2026
Epic Beacon Credentialed
01-2026
Epic Orders Credentialed
07-2025
Medical Assistant Graduate -
BRANFORD HALL CAREER INSTITUTE
Bohemia, NY01-2014
Skills
- Employee training
- Health administration
- Regulatory compliance
- Quality assurance
- Process improvement
- Data analysis
- Project management
- Operations management
- Budget control
- Financial management
- Vendor management
- Team collaboration
- Time management
- Employee onboarding
- Staff development
- Medical terminology
Certification
- EPIC Orders Credentialed (Inpatient), 2025-Present
- EPIC Ambulatory Credentialed, 2025-Present
- EPIC Beacon Credentialed, 2026
Professional Development
- North Star Award, Northwell, 2020
- Katz Women’s Institute, Ambassador, 2022-Present
- Overdose Awareness Month, Site Lead, 2023-Present
- Truly Awards Ambassador, 2023-Present
- Go Red Champion, 2023-Present
Timeline
Learning and organizational development educator- EPIC Orders inpatient
Northwell Health
01.2025 - Current
Manager, Operations
Northwell health
01.2024 - 01.2025
Supervisor, Operations
Northwell Health Physician Partners at Syosset
01.2022 - 01.2024
New Patient Coordinator/ Financial Advisor
Stonybrook Southampton- Phillips Family Cancer Center
01.2021 - 01.2022
Senior Administrative Support Coordinator
Northwell Health- Imbert Cancer Center
01.2019 - 01.2021
Practice Secretarial Associate
Northwell Health Fertility
01.2018 - 01.2019
Practice Medical Assistant
Northwell Health Physician Partners OBGYN
01.2016 - 01.2018
Health Administration - bachelor’s degree, master’s degree
Southern New Hampshire University
EpicCARE Ambulatory Credentialed
Epic Beacon Credentialed
Epic Orders Credentialed
Medical Assistant Graduate -
BRANFORD HALL CAREER INSTITUTE