Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Hamilton

Pensacola

Summary

Dynamic office manager with a proven track record at Clarkson Eyecare, excelling in customer service and organizational skills. Adept at enhancing operational efficiency through effective scheduling and team collaboration. Recognized for maintaining accurate financial records and fostering a positive work environment, ensuring exceptional client experiences and streamlined office processes.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Office Manager/Apprentice Optician

Clarkson Eyecare
06.2018 - 11.2025
  • Assisted in managing office supplies and inventory levels to ensure operational efficiency.
  • Supported scheduling and coordination of meetings and appointments for staff members.
  • Maintained organized filing systems to streamline document retrieval and management.
  • Collaborated with team members to improve communication and workflow processes.

Conducted basic data entry tasks, ensuring accuracy in records management.

  • Organized office events and activities, enhancing team morale and collaboration efforts.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Front Desk Receptionist, Optical Technician/Apprentice Optician

Dr. Jennifer Ham Major/Eyes by Design
02.2010 - 11.2025
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated communication between departments to enhance guest experiences and service delivery.
  • Utilized reservation systems to manage bookings, cancellations, and inquiries effectively.
  • Developed and maintained organized filing systems for guest records and correspondence.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments as well as insurance authorizations/referrals/Co-management of patient care , etc

Server

Tailgaters Sports Bar And Grille
06.2004 - 02.2010
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, balancing orders and guest needs in high-paced environments.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
  • Trained new servers on menu knowledge, service protocols, and customer engagement techniques.
  • Maintained cleanliness and organization of dining area to uphold health and safety standards.

Education

Associate of Arts - General, Also Certificate in Cosmetology

Pensacola State College
Pensacola, FL
05-2009

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Payroll processing
  • Credit and collections
  • Account reconciliation
  • Scheduling coordination
  • Staff hiring
  • Teamwork and collaboration
  • Payroll and budgeting
  • Scheduling of patients
  • Conflict management
  • Problem-solving
  • Excellent communication
  • Customer service management
  • Phone and email etiquette
  • Scheduling and calendar managementp
  • Document management
  • Inventory control

Certification

  • Completed and an certified as an Apprentice Optician

Timeline

Office Manager/Apprentice Optician

Clarkson Eyecare
06.2018 - 11.2025

Front Desk Receptionist, Optical Technician/Apprentice Optician

Dr. Jennifer Ham Major/Eyes by Design
02.2010 - 11.2025

Server

Tailgaters Sports Bar And Grille
06.2004 - 02.2010

Associate of Arts - General, Also Certificate in Cosmetology

Pensacola State College