Summary
Overview
Work History
Education
Skills
References
Timeline
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Sara Nelson

Newark,Ohio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goal. Focused customer service professional with 10-years of expedience in Optical offices. High energy team player with a strong attention to detail and calm demeanor. Proficient in EMR (Revolution), TAB (The Appointment Book), Microsoft Office, and Excel, VCP (vision Care Portal), Trizetto (medical Billing).

Overview

22
22
years of professional experience

Work History

Apprentice Optician / Manager Tech

Lenscrafters
Reynoldsburg
07.2014 - Current
  • Preformed a variety of duties within the office, including patient intake and outtake
  • Cleaned and maintained work areas in accordance with company standards.
  • Provided high-quality patient care to Optometry patients, including conducting pretests such as auto-refraction (OPD), visual filed screening, OPTOMAP (digital pictures), Tonometer (pressures of the eye), and OCT
  • Properly documented and competed insurance claim forms for patients with various eye care insurance and health care policies
  • Educated patients on vision insurance coverage and payment plans.
  • Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
  • Displayed excellent customer service skills when assisting clients with their needs.
  • Provided product knowledge to customers regarding frames, lens options, coatings, tints.
  • Performed administrative tasks such as filing paperwork and scheduling appointments.
  • Managed customer inquiries via telephone or email in a timely manner.
  • Adjusted frames for optimal fit on customers' faces using specialized tools.
  • Performed basic repairs on glasses such as tightening screws or replacing nose pads.
  • Assisted Optometrist in providing full range of eyecare services with precision, resulting in 100% patient satisfaction rate
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed
  • Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs
  • Cross-trained existing employees to maximize team agility and performance
  • Ordering contacts
  • Teaching patients how to insert and remove contacts

Apprentice Optician

Sam's club Vision
Reynoldsburg
01.2005 - 01.2007
  • Pretesting, Frame Adjustments, Frame Repairs, Ordering and Dispensing Glasses, Ordering Contacts, Teaching Patients How To Insert And Remove Contacts, Taking Patients measurements, Filling Lens Prescriptions, Recommending lenses, Coatings and frames

Apprentice Optician

Walmart Vision
Heath, Ohio
01.2002 - 01.2004
  • Pretesting, Frame Adjustments, Frame Repairs, Ordering and Dispensing Glasses, Ordering Contacts, Teaching Patients How To Insert And Remove Contacts, Taking Patients measurements, Filling Lens Prescriptions, Recommending lenses, Coatings and frames

Education

High school or equivalent -

Heath HIgh School
05.2002

Skills

  • Types 65 WPM
  • Experienced in Microsoft 365
  • EMR/EHR (RevolutionEHR)
  • Deep sense of responsibility
  • Able to quickly grasp new concepts
  • Proficient scheduling in TAB (The Appointment Book)
  • Trizetto medical billing
  • Optical Measurements
  • Fast learner
  • Leadership skills
  • Computer skills
  • Effective Time management
  • Detailed Oriented
  • Vision Insurance Billing (eyemed, Aetna, Cigna, Metlife, UHC, VSP,VBA, NVA, Superior, HUmana, BCBS, FEP Davis)
  • Optical Equipment Operation
  • Billing Processing
  • Maintaining Cleanliness
  • Willingness to learn
  • Customer Service
  • Patient History Documentation
  • Attention to Detail
  • Reliability
  • Time Management
  • Glasses repair
  • Multitasking

References

References available upon request.

Timeline

Apprentice Optician / Manager Tech

Lenscrafters
07.2014 - Current

Apprentice Optician

Sam's club Vision
01.2005 - 01.2007

Apprentice Optician

Walmart Vision
01.2002 - 01.2004

High school or equivalent -

Heath HIgh School

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Sara Nelson