Amanda Hammer
Cedar Park
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Practice Manager Three
Austin Diagnostic Clinic Family Practice
2023.05 - Current
- Plan and direct day-to-day activities to meet practice mission and philosophy, collaborate with physicians to develop strategic business plans, define budgets, and establish daily operational objectives, devise and implement new and revised policies to streamline processes.
- Oversee financial activities, including private and MCR billing, payroll, and accounts payable and receivable.
- Streamlined billing processes, Improved practice revenue through effective financial management and strategic cost reductions. Resulting in improved revenue cycle management and reduced claim denials by 10%.
- Coordinated interdisciplinary team meetings to foster collaboration and align on practice goals.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Recruit, hire, and evaluate practice employees, administer job knowledge assessments and competency testing to maintain certification-level training standards.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Manage clinical needs by preparing staff schedules for PRN and full-time employees, tasking assignments, and analyzing facility
- Led operations as Interim Practice Manager for multiple clinics, ensuring seamless continuity during leadership gaps
- Trained and mentored practice managers and supervisors to strengthen leadership capabilities and standardize workflows
LVN Pediatric Nurse/clinical supervisor
Austin Diagnostic Clinic
2021.08 - 2023.05
- Served as Nurse Clinical Supervisor for Pediatrics and Family Medicine, managing daily clinical operations, nursing staff performance, and patient care coordination. Led staff training and competency validation, supported providers, ensured regulatory compliance, and contributed to quality improvement and workflow optimization.
- Educated patients and families on health management strategies, promoting adherence to treatment protocols.
- Led staff training sessions on best practices in patient care and infection control procedures.
- Conducted quality assurance audits, identifying areas for improvement and ensuring compliance with healthcare regulations.
- Improved patient satisfaction by providing compassionate and attentive care.
- Fostered a positive work environment by collaborating with colleagues, sharing knowledge, and mentoring new nursing staff members.
- Led quality improvement initiatives to enhance patient outcomes and operational efficiency.
- Managed staffing schedules, addressing resource allocation to meet fluctuating patient demands effectively.
- Streamlined clinical operations by optimizing workflows and efficiently delegating tasks to team members.
- Conducted in-service training sessions for nursing staff to enhance their skills and stay up-to-date on best practices in the field.
- Managed Sysmex machine at a CLIA Certified facility with successful state audits every 2 years.
- Managed staff schedules, assignments, and time-off requests to maintain adequate coverage while minimizing overtime expenses.
- Established a culture of continuous improvement by encouraging staff members to share ideas and participate in the development of new nursing initiatives.
- Streamlined documentation processes, reducing administrative workload for clinicians and improving efficiency.
LVN Pediatric Nurse
Austin Diagnostic Clinic
2009.08 - 2021.08
- Administering vaccines. Procedures including catheterization and blood draws. Educating and communicating with parents and patients. Expert in triage protocols. Rooming patients. Vitals. Documenting in Centricity & eCW EMR.
- Educated patients on health management and preventive care strategies, improving overall wellness engagement.
- Mentored junior nursing staff, fostering skill development and promoting best practices in patient care delivery.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Facilitated effective communication between patients, families, and healthcare providers to ensure continuity of care.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Advocated for patients'' needs effectively, working closely with healthcare providers to develop and implement appropriate care plans.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Streamlined patient flow in a busy clinic setting, ensuring timely access to care for all patients.
Teacher
Tutor Time Learning Center
2002.01 - 2009.08
- Teaching children from ages 2 mo- 3 yrs of age and communicating with parents.
- Organized parent-teacher conferences to strengthen communication and support student development.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Education
LVN -
Austin Community College
Austin, TX2009-01
Skills
- Management of Staff
- Policy implementation
- Employee performance
- Strategic planning
- Budget oversight
- Performance metrics
- Medical clinical procedures comprehension
- Complex problem solver
- Patient/family focused
- Clinical judgement
- Strong medical ethic
- Patient advocate
Timeline
Practice Manager Three
Austin Diagnostic Clinic Family Practice
2023.05 - Current
LVN Pediatric Nurse/clinical supervisor
Austin Diagnostic Clinic
2021.08 - 2023.05
LVN Pediatric Nurse
Austin Diagnostic Clinic
2009.08 - 2021.08
Teacher
Tutor Time Learning Center
2002.01 - 2009.08
LVN -
Austin Community College