Amanda Hammond

Battle Creek,MI

Summary

Experienced food and beverage professional with 16 years of diverse industry expertise. Proven track record in delivering exceptional service and enforcing high performance standards. Skilled in managing guest satisfaction, handling complaints, and supporting team dynamics. Proficient in enforcing Michigan Liquor Laws and committed to contributing to a positive and efficient work environment. Handles team needs with forward-thinking strategies and a strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Possesses versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

years of professional experience

Work History

Shift Lead

Biggby Coffee

02.2024 - Current

Responsible for proper food handling safety
Handles customer complaints and coworker disputes
Responsible for daily paperwork, money handling, bookkeeping, and communication with upper management
Making food and Beverages to customer specifications within a timely manner
Follows instructions and safety protocols to prevent accidents and injuries
Ensures proper opening and closing of the store.
Trained and mentored new employees to maximize team performance.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Completed store opening and closing procedures and balanced tills.
Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Bartender, Server, Banquet Server, and food expiditor

Schuler’s Restaurant, Pub, and Hotel

06.2021 - 08.2023

TIPS Certified and ensured no service of alcohol to persons without proper identification
The ability to upsell not only food, drink, and dessert, but retail as well
Able to provide directions to guest visiting Marshall
Able to suggestively sell hotel rooms
Set up for weddings, served/bartended, and clean up after the wedding or event was complete
Responsible for money handling and till counting
Maintained the high professional customer service standards associated with The Schuler’s fine dinning experience
Maintaining high cleanliness of the food expeditor area
Responsible for the final plating and garnishes before the entrée meets the table
Guaranteeing food tickets followed pivot points for each table and that all meals were accounted for
No “auctioning” food at tables
Reading tickets off to communicate with all areas of the kitchen so proper flow was maintained throughout the dinner rush
Communicated issues from servers to chefs
Gathered sides and sauces needed for to go orders.
Served high customer volumes during special events, nights, and weekends.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Contributed to a positive work environment through effective teamwork and communication with colleagues.

STYLIST, COLORIST, MAKEUP ARTIST, SALON MANAGER

Vintage Vixen’s Beauty Parlor

02.2017 - 02.2020

Performed a variation of different hair services including facial and body waxing, spa treatments, and nail services.
Ensured client confidentiality
Followed State Board regulations for sanitation and cleanliness.
Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
Developed strong relationships with clients, leading to increased repeat business and referrals.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

Licensed Cosmetologist - Cosmetology

Salon Spa Academy

Battle Creek, MI United States

01.2017

High School Diploma -

Marshall High School

06.2007

Skills

Guest Service Excellence: Proven ability to deliver outstanding service and handle guest complaints effectively
Operational Efficiency: Experienced in managing day-to-day operations, ensuring smooth and efficient performance
Team Leadership: Skilled in supporting and motivating team members, with the ability to conduct shift meetings and facilitate communication
Compliance Management: Knowledgeable in health and safety regulations, as well as beverage and gaming laws, ensuring adherence to legal and company standards

Conflict Resolution: Adept at addressing and resolving guest and team-related issues in a professional manner
Regulatory Knowledge: Familiar with local, state, and federal regulations, including responsible alcohol use TIPS certified
Attention to Detail: Strong focus on maintaining high standards of cleanliness, safety, and operational procedures
Adaptability: Flexible and able to adjust to changing demands and operational challenges

References

Dawn Norman, Firekeeper’s Casino, Food & Beverage Supervisor, (269)223-4613
Nicki Hojnacki, Yarrow Golf Course and Conference Center, Co-worker, (269)425-4681
Amber Elgbert, Schuler’s Restaurant, Assistant Manager, (269)274-7865

Timeline