Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Harris

Westpoint

Summary

Dedicated Customer Service Representative skilled in customer engagement and conflict resolution. Experience in maintaining detailed records and providing timely solutions to enhance customer experiences. Ready to make a significant impact in a customer-focused role.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Teleperformance
Natchez
05.2024 - 03.2026
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Engaged with customers to understand needs, address issues, and provide accurate product information, fostering positive relationships.
  • Answered customer inquiries and provided accurate information regarding services.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Customer Service Representative

Conduent
Hattiesburg
02.2022 - 05.2024
  • Adaptability
  • Resourcefulness
  • Multitasking
  • Utilized product knowledge to resolve customer inquiries and enhance satisfaction.
  • Documented customer interactions and transactions for accurate record-keeping and future reference.

Customer Service Representative

CVS Pharmacy
Tupelo
04.2019 - 02.2022
  • Utilized problem-solving skills to address customer challenges effectively.
  • Strong verbal and written communication
  • Time Management
  • Prioritization

Education

High School Diploma -

Westpoint Highschool
West Point, MS
05-2015

Skills

  • Customer relationship management
  • Payment processing
  • Billing procedures
  • Service knowledge
  • Problem solving
  • Conflict resolution
  • Customer engagement

Timeline

Customer Service Representative

Teleperformance
05.2024 - 03.2026

Customer Service Representative

Conduent
02.2022 - 05.2024

Customer Service Representative

CVS Pharmacy
04.2019 - 02.2022

High School Diploma -

Westpoint Highschool
Amanda Harris