Amanda Hartlaub

• Supported clients’ independence by assisting with daily activities such as bathing, dressing, grooming, and medication management, ensuring safety and comfort.
• Maintained clean and organized living environments through light housekeeping duties, supporting clients' hygiene and overall well-being.
• Engaged clients in meaningful activities like reading, puzzles, crafts, and outings, promoting mental stimulation and enhancing quality of life.
• Coordinated medical appointments and managed transportation arrangements for clients, ensuring timely access to healthcare services.

• Facilitated timely payments on patient accounts by assisting patients with payment processes, enhancing account resolution rates.
• Resolved patient inquiries by addressing questions regarding accounts, ensuring clear communication and enhancing patient satisfaction.
• Assisted patients with insurance questions, clarifying coverage details and helping resolve billing concerns efficiently.
• Handled high call volumes by answering inbound and making outbound calls, maintaining professionalism and efficiency in patient interactions.
• Clarified insurance coverage details and resolved billing concerns for patients, streamlining the inquiry process.

Upper secondary education