Amanda Hartley
Georgetown,South Carolina
Summary
Dynamic professional with a diverse background spanning ownership at Bougie Furbabies to financial oversight as CFO at Terra Firma Information Technology. Excelled in enhancing operational efficiency and customer satisfaction, demonstrating expertise in Microsoft Excel and exceptional problem-solving abilities. Proven track record in fostering relationships and streamlining processes, achieving significant cost reductions and performance improvements.
Overview
2025
2025
years of professional experience
Work History
Owner
Bougie Furbabies
12.2010 - Current
- Manages day-to-day business operations.
- Developes and maintains strong relationships with customers, resulting in repeat business and referrals.
- Handles all operations, ensuring all tasks were completed accurately and efficiently.
CFO
Terra Firma Information Technology
09.2005 - 09.2010
- Oversaw budgets, payroll, and accounts payable and receivable.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
- Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
- Conducted detailed analysis of company financial information and oversaw preparation of related reports.
Programmer
Terra Firma Information Technology
06.2001 - 09.2010
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
Customer Service Representative
Terra Firma Information Technology
11.2000 - 11.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Walmart
01.1999 - 01.2000
- Supervised day-to-day operations to meet performance, quality and service expectations in the photo lab.
- Maintained a clean, safe, and organized store environment to enhance the customer experience, including maintaining the machines.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Representative
Walmart
- Developed photos and handled customer service.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Science - Medical Emphasis
Horry-Georgetown Technical College
Georgetown, SC06.2021
Associate Of Arts - Accounting Emphasis
Horry-Georgetown Technical College
Conway, SC01.2019
Skills
- Knowledge in Medical Terminology
- Microsoft Excel/ Word/ Outlook
- Visual Basic/ VBnet programming
- Customer & Complaint resolution
- Professional telephone demeanor
- Organized Recordkeeping
Timeline
Owner
Bougie Furbabies
12.2010 - Current
CFO
Terra Firma Information Technology
09.2005 - 09.2010
Programmer
Terra Firma Information Technology
06.2001 - 09.2010
Customer Service Representative
Terra Firma Information Technology
11.2000 - 11.2004
Assistant Manager
Walmart
01.1999 - 01.2000
Customer Service Representative
Walmart
Associate Of Science - Medical Emphasis
Horry-Georgetown Technical College
Associate Of Arts - Accounting Emphasis
Horry-Georgetown Technical College
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