Amanda Hartley
Chattanooga,TN
Summary
Supported banking operations teams with 10+ years of experience in leadership and project management, improving team efficiency and maintaining operational continuity.,Contributed to team efforts that kept daily operations running smoothly and supported efficient workflows.,Applied financial analysis skills to support strategic growth and strengthen collaborative workplace culture.
Overview
16
16
years of professional experience
Work History
Digital Operations Lead
RockPointBank
Chattanooga, TN
04.2025 - Current
- Led day-to-day operations of digital banking channels, including mobile and online banking payments, onboarding, and servicing.
- Identify operational gaps and implement process improvements.
- Managed digital incident escalations, performing root-cause analysis and driving corrective actions.
- Ensured operations compliance with banking regulations, internal controls, risk policies, and security standards.
Compliance Assistant
SmartBank
Chattanooga
07.2023 - 04.2025
- Assisted compliance audits to ensure regulatory adherence and strengthened risk management processes.
- Coordinated cross-department implementation of compliance programs to strengthen operational efficiency.
- Monitored regulatory changes and advised on necessary adjustments to foster proactive compliance culture.
Assistant Branch Manager
SmartBank
Chattanooga
05.2021 - 07.2023
- Managed daily operations to enhance team efficiency and customer satisfaction.
- Led sales team to surpass sales targets and boost branch revenue.
- Implemented training programs to improve staff performance and service quality.
- Resolved customer issues promptly to improve client retention.
- Analyzed financial reports to optimize branch profitability.
General Manager
Peet's Coffee
Chattanooga, Tennessee
08.2018 - 05.2022
- Directed daily operations to achieve 12% sales growth while improving team efficiency.
- Implemented strategic initiatives to improve customer satisfaction scores.
- Managed budget to reduce costs while maintaining service quality.
- Led team of 20 to foster collaborative environment and improve employee retention.
- Analyzed market trends and adapted strategies to address shifting customer demands.
Disability and FMLA Specialist
Chattanooga, Tennessee
01.2016 - 12.2017
- Handled FMLA claims, ensuring compliance and prompt resolution.
- Maintained regulatory standards, achieving high customer satisfaction.
- Utilized problem-solving skills to address complex claims efficiently.
- Collaborated with teams to enhance claim processing accuracy.
- Contributed to a significant reduction in claim processing time.
Front End Team Leader
Best Buy
Chattanooga, Tennessee
05.2010 - 10.2016
- Led front-end team, enhancing customer service and checkout efficiency with measurable results.
- Managed scheduling and training, resulting in improved team productivity and morale.
- Resolved customer issues promptly, boosting satisfaction and repeat business.
- Implemented process improvements, reducing checkout times and increasing sales.
- Collaborated with departments to optimize inventory and display, enhancing store appearance.
Education
Business, Management, Marketing, and Related Support Services
Chattanooga State Community College
03.2021
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The University of Tennessee at Chattanooga
03.2011
Skills
Leadership
Project Management
Financial Analysis
Timeline
Digital Operations Lead
RockPointBank
04.2025 - Current
Compliance Assistant
SmartBank
07.2023 - 04.2025
Assistant Branch Manager
SmartBank
05.2021 - 07.2023
General Manager
Peet's Coffee
08.2018 - 05.2022
Disability and FMLA Specialist
01.2016 - 12.2017
Front End Team Leader
Best Buy
05.2010 - 10.2016
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The University of Tennessee at Chattanooga
Business, Management, Marketing, and Related Support Services
Chattanooga State Community College