Amanda Hay
Barrington,NH
Summary
An energetic, highly motivated individual with over 15 years of experience in customer service. Looking to join a great team in a progressive organization. Offering strong interpersonal skills, with the ability to prioritize and coordinate the execution of tasks while providing excellent service.
Overview
4
4
years of professional experience
Work History
Group Facilitator
Gatehouse Treatment
Nashua, New Hampshire
01.2025 - Current
- Facilitated group discussions to promote recovery and support among participants.
- Developed and implemented engaging activities for therapeutic sessions.
- Collaborated with counselors to create customized treatment plans for participants.
- Monitored participant progress and provided feedback to treatment team.
- Led training workshops for new facilitators on effective group techniques.
- Assisted participants in setting personal goals for their recovery journey.
- Utilized conflict resolution skills to address dynamics within groups effectively.
- Encouraged members to get involved in new hobbies and activities to improve mental health.
Youth Support Specialist
Dover Childrens Home
Dover, New Hampshire
10.2024 - 01.2025
- Facilitated group activities for youth to promote teamwork and social skills.
- Provided one-on-one support to individuals facing personal challenges.
- Documented case notes and maintained accurate records of client interactions.
- Organized community outreach programs to engage youth in positive activities.
- Coordinated workshops on life skills and decision-making for participants.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Substance Abuse Counselor
Health Care Resource Center
Somersworth, New Hampshire
01.2024 - 09.2024
- Conducted individual counseling sessions with clients to address substance abuse issues.
- Developed personalized treatment plans based on client assessments and needs.
- Monitored client progress and adjusted treatment approaches as necessary.
- Provided educational resources on addiction, recovery, and coping strategies.
- Collaborated with healthcare professionals to ensure comprehensive client care.
- Maintained accurate records of client interactions and treatment outcomes.
Director of Housing
Kish House
Dover, New Hampshire
01.2023 - 01.2024
- Managed housing programs and initiatives to improve resident satisfaction.
- Oversaw compliance with local, state, and federal housing regulations and standards.
- Implemented feedback systems to gather resident input on housing services.
- Coordinated events to promote available housing resources in the community.
- Facilitated meetings with stakeholders to discuss housing strategies and improvements.
- Developed and implemented housing policies and procedures for the organization.
- Supervised a team of housing professionals, providing guidance and direction on projects.
Group Facilitator
Bonfire Behavioral Health
Rochester, New Hampshire
07.2022 - 01.2023
- Facilitated group discussions to promote recovery and support among participants.
- Developed and implemented engaging activities for therapeutic sessions.
- Collaborated with counselors to create customized treatment plans for participants.
- Assisted participants in setting personal goals for their recovery journey.
- Monitored participant progress and provided feedback to treatment team.
- Led training workshops for new facilitators on effective group techniques.
Resident Instructor
Farnum Center
Manchester, New Hampshire
08.2021 - 07.2022
- Facilitated engaging learning sessions for diverse groups of students.
- Developed lesson plans aligned with curriculum standards and student needs.
- Assessed student progress and provided constructive feedback regularly.
- Managed classroom dynamics to foster a positive learning environment.
- Collaborated with faculty to enhance educational programs and resources.
- Implemented innovative teaching methods to improve student engagement.
Education
High School Diploma -
Wiscasset High School
Wiscasset, ME06-1996
Skills
- Customer communication
- Problem solving
- Attention to detail
- Organization skills
- Team management
- Time management
- Multitasking Abilities
Timeline
Group Facilitator
Gatehouse Treatment
01.2025 - Current
Youth Support Specialist
Dover Childrens Home
10.2024 - 01.2025
Substance Abuse Counselor
Health Care Resource Center
01.2024 - 09.2024
Director of Housing
Kish House
01.2023 - 01.2024
Group Facilitator
Bonfire Behavioral Health
07.2022 - 01.2023
Resident Instructor
Farnum Center
08.2021 - 07.2022
High School Diploma -
Wiscasset High School
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