Amanda Hazaert
De Pere,WI
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, patient or worker scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Patient Service Represtentative
Aurora Medical Center
De Pere, WI
09.2023 - Current
- Work at any desk/department that needs coverage due to a call in or vacation
- Work on reports or lists that a department may need assistance with if they are running behind on it
- Help find out answers when they are posted in the team chat
- Stay up to date on changes to be able to help others if they don't understand
- Bring some lightheartedness to my team mates to create a safe and happy environment
- Help to train new patient service representatives as they come in along with the specific pod they will be working in
Insurance Sales Agent
Connect Powered By American Family Insurance
De Pere , WI
02.2020 - 09.2024
- generated quotes and proposals for clients to match the individual needs
- Cultivated relationships with clients to identify and meet the needs and establish trust and rapport
- Followed up promptly with interested clients and to close sales
- Provide comprehensive product knowledge and guidance to help clients on product selection
Cake Decorator and Lead Cake Decorator
Skogen's Festival Foods
Bellevue, WI
08.2002 - 02.2020
- Designed and created specialty cakes and desserts for weddings, birthdays, confirmations, graduations, etc.
- Created product for all of the cases and coolers for customers to purchase without orders
- Created a daily production scheduled to meet the needs of the sales floor and orders
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts
- Organized and sanitized work stations
- Created the department schedule for the cake decorator section to ensure there was always coverage
- Main communication between the decorating section and the management to relay instruction, protocol, any concerns that the decorators or management had to relay
- resolved Issues within the department by working with the individuals involved
- Placed orders for materials through outside vendors for kits, food items, decoration items.
Education
High School Diploma -
Denmark High School
Denmark, WI06-2004
Skills
- Appointment Scheduling
- Appointment confirmation
- Payment Collection
- HIPAA Compliance
- Medical insurance
- Customer Service
- Customer Retention
- New Business Development
- Customer Needs Assessment
- Insurance sales strategy
- Product Knowledge
- Consultative Sales Techniques
- Rapport Building
- Sales Quota Achievement
- Efficient time management
- Quality Control Standards
- Cake Decoration
- Stock Rotation
- Icing Preparation
- Design methods
- Quality Control Analysis
- Production and processing
- Icing methods
- Visual Merchandising
- Design Techniques
- Staff Coordination
- Call Management
- Schedule Management
- Documentation
- Organizational Skills
Timeline
Patient Service Represtentative
Aurora Medical Center
09.2023 - Current
Insurance Sales Agent
Connect Powered By American Family Insurance
02.2020 - 09.2024
Cake Decorator and Lead Cake Decorator
Skogen's Festival Foods
08.2002 - 02.2020
High School Diploma -
Denmark High School