Amanda Head
Middlesex,NY
Summary
Results-driven professional with extensive experience in retail operations. Skilled in problem-solving, relationship building, and effective teamwork. Aiming to leverage expertise to exceed sales targets and optimize customer satisfaction.
Dynamic sales associate with a proven track record in exceptional customer service, team collaboration, and cash handling accuracy. Committed to enhancing customer experiences and fostering lasting relationships.
Dedicated retail expert known for exceptional customer service and cash handling accuracy. Proven ability to lead initiatives that enhance store performance and customer loyalty.
Overview
11
11
years of professional experience
Work History
Sales Associate
Reid Stores Inc
Naples, NY
04.2025 - Current
- Evaluated customer needs and recommended suitable products to improve shopping experience.
- Evaluated ongoing promotions and sales to provide informed recommendations to customers.
- Oversaw daily operations of point-of-sale system, facilitating accurate and timely transaction processing.
- Coordinated teamwork initiatives to ensure consistent attainment of store sales objectives.
- Monitored inventory levels and restocked shelves as needed to ensure availability.
- Provided support during merchandise displays setup for seasonal promotions.
- Resolved customer inquiries promptly, ensuring satisfaction and retention.
- Participated in training sessions to improve product knowledge and sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Key Holder
Dollar General
Canandaigua, NY
10.2018 - 01.2025
- Managed inventory levels and ensured product availability for optimal customer satisfaction
- Led team in daily operations, ensuring compliance with store policies and procedures
- Trained new employees on cash handling and customer service best practices
- Oversaw opening and closing procedures, maintaining store security and cash accuracy
- Conducted regular audits to monitor stock levels and identify shrinkage opportunities
- Improved store layout to enhance product visibility and drive sales performance
- Implemented promotional displays, increasing seasonal product engagement among customers
- Analyzed sales trends to inform restocking decisions and optimize merchandise assortment
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Cashier
Wegmans
Canandaigua, NY
10.2015 - 09.2018
- Managed point-of-sale systems to ensure seamless and precise processing of customer transactions.
- Managed customer interactions, ensuring swift resolution of inquiries and issues for improved service experience.
- Maintained clean and organized checkout area, ensuring a welcoming environment.
- Implemented streamlined checkout processes, reducing wait times for customers during peak hours.
- Managed cash drawer, balancing funds at the end of shifts to ensure accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Sales Associate
Dandy Mini Mart
Bristol NY
01.2015 - 08.2015
- Assisted customers in product selection to enhance shopping experience.
- Maintained knowledge of current promotions and sales to inform customer decisions.
- Operated point-of-sale system efficiently for transaction processing.
- Collaborated with team members to achieve store sales goals consistently.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Processed customer transactions efficiently using POS systems, ensuring accuracy and timeliness.
- Assisted customers in product selection, providing exceptional service to enhance shopping experience.
Education
Associate of Applied Business - Business Management
DeVry Collage Of New York
180 Madison Ave 10th Floor, New York, NY 1001606-2027
GED -
Marcus Whitman
Rushville, NY04-2010
Skills
- Service excellence
- Cross-functional teamwork
- Organizational time strategies
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Customer needs assessment
- Complex Problem-solving
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Payment processing
- Policy and procedure adherence
- Merchandise display
- Display setup
- Self-checkout assistance
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- Merchandising
- Upselling and cross selling
- Energetic self-starter
Timeline
Sales Associate
Reid Stores Inc
04.2025 - Current
Key Holder
Dollar General
10.2018 - 01.2025
Cashier
Wegmans
10.2015 - 09.2018
Sales Associate
Dandy Mini Mart
01.2015 - 08.2015
Associate of Applied Business - Business Management
DeVry Collage Of New York
GED -
Marcus Whitman