Amanda Heckbert
Dead River Company
Greene,ME
1
Certification
18
years of professional experience
Safety-focused Class A Driver with extensive experience transporting hazardous materials and ensuring compliance with regulatory standards. Committed to teamwork and operational efficiency, consistently delivering reliable results in fast-paced environments. Demonstrates adaptability to changing conditions, effectively supporting organizational goals and enhancing overall performance. Proven track record of maintaining high safety standards and fostering a culture of accountability on the road.
Work History
Distillate Delivery Driver
1 Year 4 Months- Delivered across assigned routes while maintaining safe, timely service.
- Followed hazmat and DOT requirements while transporting product to customer locations.
- Safely operated delivery vehicles while adhering to traffic regulations and company safety protocols.
- Assisted in training new drivers on safety practices and company policies to promote compliance.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Kept detailed records of deliveries and money received from customers.
Oil Delivery Driver
1 Year 7 Months- Delivered heating oil to customer locations while following scheduled stops and service instructions.
- Followed hazardous materials procedures while transporting fuel to customer sites.
- Adjusted daily routes to account for traffic, weather, and delivery priorities.
- Communicated with dispatch regarding delivery status, route changes, and customer access issues to maintain operational efficiency.
- Maintained accurate logs of deliveries, and updated delivery instructions as needed.
Lead Claims Adjudication Specialist
4 Years 3 Months- Functioned as a subject matter expert for Claim Adjudication Specialists while offering daily guidance on complex cases.
- Collaborated with cross-functional teams to resolve adjudication issues, ensuring workflows aligned with organizational requirements for smoother operations.
- Managed workflow huddles and monitored claim inventory to maintain compliant work assignment and steady production.
- Adjusted and processed audit and recovery claim requests while maintaining adherence to organizational and regulatory standards.
- Developed and updated adjudication desk procedures, resource materials, and training support documents to improve team readiness and consistency.
Claims Adjudication Specialist
7 Months- Adjudicated professional and facility claims to ensure accurate payment or denial decisions aligned with policies.
- Acted as a subject matter expert for call center teams, clarifying claim status and processing questions.
- Provided claims guidance and escalations to team leads, enhancing workflow consistency.
- Advanced to team lead on the claims adjudication team, coordinating day-to-day support activities.
Senior Member Service Associate
2 Years 1 Month- Clarified claims processing for members and providers, ensuring understanding of plan benefits.
- Addressed member emails promptly, resolving routine questions and effectively routing complex issues.
- Trained new employees on member service procedures and claims workflows, enhancing their policy communication skills.
- Responded to member emails promptly, resolving routine questions and directing complex issues to the right team.
Patient Account Representative
5 Months- Followed up on denials and payments for commercial, Medicare, Medicare Advantage, and Medicaid accounts to resolve outstanding balances.
- Reviewed payment discrepancies and claim rejections to identify missing information before resubmission.
- Reviewed payment discrepancies and claim rejections to ensure completeness of information prior to resubmission.
Team Lead Patient Account Representative
6 Months- Developed policy and procedure updates for Cerner system, standardizing patient account work to enhance operational consistency.
- Coached team members in goal achievement through targeted issue resolution and consistent day-to-day guidance.
- Reported team performance to management, providing clear updates on progress, challenges, and strategies for A/R reduction.
Patient Account Representative
1 Year 3 Months- Processed Medicare claim rejections in FSS, correcting records for successful resubmission.
- Collaborated with United Ambulance and Medical Records to gather ambulance run information supporting Medicare payments.
- Coordinated with United Ambulance and Medical Records to collect ambulance run information for Medicare payment support.
- Trained new team members on Medicare billing rules and assumed team lead responsibilities to enhance team knowledge.
- Worked Medicare claim rejections in FSS and corrected records for resubmission.
Patient Account Representative/Biller
4 Years 1 Month- Submitted claims to payers promptly, ensuring consistent reimbursement flow.
- Collaborated with coders to apply correct procedure modifiers and update claims.
- Addressed denials by reviewing claim issues and correcting submissions for efficient resubmission.
Education
Certificate - Commercial Driver's License (Class A)
High School Diploma
Skills
100% Clean Driving Record
HAZMAT/Tanker endorsement
Efficient at acquiring new skills
Communicates quickly and efficiently with dispatch
Responsive to new challenges
Effective team collaboration
Effective adaptability in challenging situations
Route management
Certification
- Valid CDL Class A - Hazmat/Tanker endorsements -10/2024
- State of Maine Propane & Natural Gas Technician - Delivery Tech Authority - 09/2026
Timeline
Distillate Delivery Driver
Dead River Company
05.2025 - 09.2026Read More
Oil Delivery Driver
Sail Energy LLC
10.2023 - 05.2025Read More
Lead Claims Adjudication Specialist
Community Health Options
05.2018 - 08.2022Read More
Claims Adjudication Specialist
Community Health Options
10.2017 - 05.2018Read More
Senior Member Service Associate
Community Health Options
09.2015 - 10.2017Read More
Patient Account Representative
Maine Recovery Services
04.2015 - 09.2015Read More
Team Lead Patient Account Representative
Central Maine Healthcare
10.2013 - 04.2014Read More
Patient Account Representative
Central Maine Healthcare
07.2012 - 10.2013Read More
Patient Account Representative/Biller
Franklin Memorial Hospital
06.2008 - 07.2012Read More
Region 9 School of Applied Technology
Certificate from Commercial Driver's License (Class A)
Read More
Mt. Blue High School
High School Diploma
Read More