Amanda Hein
Vernon,CT
Summary
Astute Technical Support Analyst with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
9
9
years of professional experience
Work History
Technical Support Analyst
RT Specialty
11.2018 - Current
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
Billing Specialist
Psychotherapy Healing Services, LLC
05.2015 - 07.2020
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
Administrative Assistant
Integrated Security Services
02.2014 - 06.2018
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Education
Bachelor of Arts - Psychology
Central Connecticut State University
New Britain, CT12.2016
Skills
- Technical Documents Comprehension
- Software Evaluation
- Application Support
- Remote Technical Support
- Quality Assurance
- Microsoft Windows and Office
- SQL Server Database
- JIRA/Confluence Experience
Timeline
Technical Support Analyst
RT Specialty
11.2018 - Current
Billing Specialist
Psychotherapy Healing Services, LLC
05.2015 - 07.2020
Administrative Assistant
Integrated Security Services
02.2014 - 06.2018
Bachelor of Arts - Psychology
Central Connecticut State University
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