Talented Technical Support Specialist committed to providing quality care for the ultimate customer service satisfaction, with gift for understanding needs of both business and home users. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Ability to build and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of IT related systems. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Efficient, hardworking, and ready to collaborate.
Microsoft Office/ Office 365