Amanda Henahan

• Responsible for the scheduling and dispatching of field technicians, handling client requests, creating service orders and technician schedules. Responsibilities include, but not limited to: Scheduling technicians with varied skill sets for service orders. Following up on client requests via professional email or phone interaction in a timely manner. Data entry of job orders, agreements, recurring tasks and assignments, including but not limited to, scheduled routine service orders and emergency service work-in requests. Maintaining/updating/validating job statuses, order updates, system notes, and various progress reports. Monitoring technician requests for service parts, releasing part order requests to purchasing, and tracking part fulfillment. Obtaining satisfactory payment approvals, purchase orders, credit cards, signatures, etc. Obtaining customer credit applications and account billing information on new accounts. Mapping out routes in various territories for technician efficiency. Communicating as required with field personnel, sales reps, regional managers and all internal staff. Assisting internal teams and departments within the company.

Performed data entry of field-collected information into various templates and software platforms. Conducted quality control checks on digital report templates received from the field. Distributed final reports to clients and account representatives. Matched laboratory analysis results with field reports. Saved digital copies of reports on the shared network drive. Printed reports as needed. Logged and monitored field assignments to ensure timely submission of testing results for reporting purposes. Created room schematics to illustrate areas tested and covered by the reports. Ordered, monitored, and dispensed printed field forms and supplies. Provided backup support for answering incoming calls on a multi-line phone system.

• Oversaw record maintenance and took ownership of various dealership operations. Managed payment processing and verified insurance policies. Directed claims processing with insurance companies and facilitated vehicle sales. Reconciled parts statements for repair garage and supervised monthly bill payments. Administered repair bills to customer accounts and led renewals of business licenses. Partnered with accountant on employee payroll and maintained comprehensive employee records.

• Trained new pharmacy technicians to enhance their skills and knowledge. Provided exceptional customer service to prioritize patient satisfaction. Communicated effectively with healthcare professionals to facilitate seamless service delivery.

• Oversaw the assembly of emergency drug kits for nursing homes, ensuring timely delivery. Directed narcotics room activities, including prescription fulfillment and inventory management of controlled substances. Supervised IV room operations, maintaining a sterile environment for IV prescription preparation. Cultivated a versatile skill set across multiple pharmacy areas, demonstrating a commitment to professional growth.

• Assisted in daily operations of bar business by enhancing customer service skills through direct interactions with patrons. Supported team members in providing excellent service to create a welcoming environment.