Amanda Hendricks
Indianapolis,IN
Summary
Dynamic professional known for strong problem-solving and organizational skills in office administration. Experience in managing complex tasks and collaborating with teams to optimize processes, aiming to drive operational efficiency and support business objectives.
Overview
10
10
years of professional experience
Work History
Agency Associate
Police and Firemen's Insurance Association
Carmel, IN
11.2019 - Current
- Provided support to executive staff in daily operations.
- Supported 270 agents and 5 regional managers nationwide.
- Managed multiple tasks simultaneously, ensuring accuracy and quality of work.
- Facilitated compilation of weekly expense reports submitted by regional managers.
- Administered American Express corporate account to manage transactions.
- Ordered and compiled medical records for claims processing.
- Collaborated with team members to enhance workflows and boost productivity.
- Coordinate RSVPs and scheduling for sales seminars nationwide.
Office Candidate
Robert Half Office Team
Indianapolis, IN
05.2019 - 11.2019
- Managed front desk operations and greeted visitors professionally.
- Answered incoming calls, directing inquiries to appropriate personnel efficiently.
- Processed incoming and outgoing mail, ensuring timely distribution and delivery.
Library Clerk
Speedway Public Library
Speedway, IN
08.2018 - 05.2019
- Guided patrons in locating and checking out library materials, enhancing user experience.
- Oversaw circulation desk operations, ensuring timely processing of overdue notices and renewals.
- Provided information on library programs, services, and resources to visitors.
- Handled circulation desk tasks, including checking in and out books, collecting fines, and shelving returned items to maintain organization.
Activity Director
Otterbein Franklin SeniorLife Community
Franklin, IN
02.2016 - 08.2018
- Created engaging activity programs that enhanced social interaction and well-being of residents at senior living community.
- Coordinated schedules for daily activities and special events to maximize resident participation in community events.
- Partnered with staff to tailor activities to resident interests and needs, fostering a more inclusive community environment.
- Trained and supervised volunteers to assist with resident activities and engagement.
- Implemented feedback systems to improve resident participation in community events.
Education
Master of Arts - History
University of Indianapolis
Indianapolis, IN05-2021
Bachelor of Arts - History
Manchester University
North Manchester, IN05-2015
Skills
- Expense reporting
- Corporate account management
- Meeting coordination
- Workflow enhancement
- Claims processing
- Customer relationship management
- Problem solving
- Supporting sales staff
- Database organization
- Record keeping
- Event coordination
- Office administration
- Activity planning
- Schedule management
Timeline
Agency Associate
Police and Firemen's Insurance Association
11.2019 - Current
Office Candidate
Robert Half Office Team
05.2019 - 11.2019
Library Clerk
Speedway Public Library
08.2018 - 05.2019
Activity Director
Otterbein Franklin SeniorLife Community
02.2016 - 08.2018
Master of Arts - History
University of Indianapolis
Bachelor of Arts - History
Manchester University