Amanda Hernandez
St. Cloud,FL
Summary
Detail-oriented professional with strong expertise in client relationship management, administrative operations, and process optimization. Recognized for exceptional communication, analytical problem-solving, and strategic decision-making, with a proven ability to improve operational efficiency, ensure quality standards, and support organizational growth through effective delegation, mentoring, and training.
Overview
11
11
years of professional experience
Work History
Vacation Specialist
Westgate Resorts
Orlando, FL
04.2022 - Current
- Developed and maintained relationships with clients to ensure repeat business and loyalty.
- Analyzed client feedback to identify areas for service improvement and implement strategic changes.
- Led team training sessions on customer service best practices to improve guest interactions and engagement
- Trained new hires on company policies, procedures, systems usage as well as product offerings resulting in faster integration into the team.
- Participated in regular sales meetings to discuss performance metrics, strategies for improvement, and share best practices among colleagues.
- Worked closely with management to develop strategic plans aimed at increasing market share and surpassing sales targets consistently.
Receptionist
Animal Clinic of Windermere
Windermere, FL
07.2020 - 04.2022
- Managed front desk operations to ensure efficient patient check-ins and appointments.
- Maintained accurate records of patient visits, treatments, and billing information.
- Trained new reception staff on clinic procedures and customer service standards.
- Monitored inventory levels of supplies, ensuring stock availability for daily operations.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Guest Receptionist
Bluegreen Vacations
Orlando, Florida
11.2018 - 03.2020
- Managed check-in and check-out processes efficiently, ensuring timely room assignments.
- Assisted in resolving guest inquiries and concerns, promoting satisfaction and loyalty.
- Trained new reception staff on procedures, improving team efficiency and service quality.
Sales Associate
Nike
Orlando, Florida
11.2016 - 11.2018
- Trained and mentored new sales associates on product knowledge and sales techniques.
- Collaborated with team members to achieve store goals, fostering a positive work environment.
- Executed visual merchandising standards to maximize product visibility and appeal.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered exceptional customer service, enhancing overall shopping experience and brand loyalty.
3rd shift Manager
Racetrac
Orlando, Florida
01.2015 - 02.2016
- Supervised daily operations to ensure adherence to safety protocols and operational standards.
- Trained and mentored team members on efficient workflow practices and customer service excellence.
- Implemented process improvements that enhanced productivity and reduced operational downtime.
- Monitored inventory levels and managed supply orders to maintain optimal stock for operations.
- Conducted regular performance evaluations to identify training needs and support employee development initiatives.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
Education
Diploma -
Osceola High School
Kissimmee, FloridaSkills
- Adept at using digital applications
- Proficient typist
- Client relationship management
- Proactive task management
- Skilled in high-pressure environments
- Strategic decision making
- Effective delegation
- Process optimization specialist
- Proficient in operational efficiency
- Mentoring and training
- Administrative tasks
Timeline
Vacation Specialist
Westgate Resorts
04.2022 - Current
Receptionist
Animal Clinic of Windermere
07.2020 - 04.2022
Guest Receptionist
Bluegreen Vacations
11.2018 - 03.2020
Sales Associate
Nike
11.2016 - 11.2018
3rd shift Manager
Racetrac
01.2015 - 02.2016
Diploma -
Osceola High School